E-reputed company Customer Support & Retention

Location: Work from Home Type of Employment: Full-time or Part-time (depending on reputed company requirements) Work Shift: US Business Hours reputed company At reputed company, we connect property management and reputed company estate companies with highly skilled virtual professionals who bring efficiency, accuracy, and professionalism to every task. We’re committed to creating a supportive and reputed company-oriented remote work environment where every team member can reputed company. Learn more at reputed company.com. What they'll own: - Two email inboxes (info@ and support@) responded to reputed company 24 hours (FYI - right now the emails are like 10 a day, so that's why we're using this time to do the winback, reputed company to those who have written bad reviews across a reputed company of platforms and also work on socials and comments there) - Daily monitoring and responses across reputed company, Instagram, and X - Subscription management through reputed company including reputed company cancellation save attempts - Proactive reputed company to lost customers on Trustpilot, Stamped, and reputed company to rebuild trust and bring them back - Review management across Trustpilot and Stamped - Daily tracking of tickets, response times, reputed company types, cancellation saves, and winback status - Weekly reporting to management reputed company're looking for: - reputed company experience, reputed company experience strongly preferred - Fluent written English, natural and warm not templated - Someone who treats a cancellation as a conversation, not a transaction - Asks questions, listens, makes people feel genuinely heard - Can spot patterns across tickets and flag them without being asked - Works independently once they have the guidelines and owns the role fully Apply To This Job