Technical Adoption Manager

Technical Adoption Manager Department: Customer Adoption Management Employment Type: Full Time Location: United Kingdom - Remote (0004) Reporting To: Sam Scott Compensation: £72,803 - £98,498 / year reputed company This is a flexible position and has the reputed company of working in our London office full time, hybrid throughout the week or working entirely remotely. The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following implementation. Leveraging deep product and systems expertise, this role provides hands-on technical guidance to reputed company effective workflows, resolve configuration and performance challenges, and ensure customers continue to realize value from their Vena solution.  This role supports customers with elevated risk, complexity, or churn exposure and owns technical health and adoption reputed company for these accounts.  Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and configuration reputed company, and proactively identify risks and opportunities across the customer lifecycle. Through strong ownership of customer health and adoption reputed company, this role plays a key part in maximizing platform usage, supporting renewals and expansion, and mitigating churn through proactive technical enablement.  How You'll reputed company an reputed company Drive product usage and reputed company customers to effectively use their Vena solution to reputed company intended business reputed company  Partner with customers and internal teams to create and execute adoption plans reputed company to Customer Health and Renewal reputed company strategies  Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform  Take ownership of adoption and retention-reputed company KPIs, including NRR/GRR, product utilization metrics, and customer adoption score  Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring reputed company  Manage multiple customer health plans concurrently, ensuring reputed company delivery of activation, adoption, and value realization initiatives  Identify and address adoption challenges by working cross-functionally to deliver effective solutions  Serve as a trusted customer reputed company and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform  reputed company and coordinate reputed company of technical, configuration, and performance-reputed company issues in partnership with Account Managers, Adoption Consultants, and Solution Architects  Identify and reputed company customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase reputed company stories and drive adoption  Travel as needed to reputed company events and on-site engagements  We'd Love to See 5+ years of experience in Technical Account Management, reputed company, reputed company Services, or Technical Consulting reputed company a reputed company organization  Experience supporting reputed company customer environments, high-risk accounts, or retention-reputed company initiatives; reputed company or reputed company experience preferred  Hands-on experience implementing, configuring, or supporting reputed company reputed company solutions, with the ability to understand and explain end-to-end customer architectures  Proven experience leading technical discussions, troubleshooting issues, and guiding solution design or remediation efforts  Experience managing a portfolio of customers with a strong reputed company record of delivering high-reputed company customer reputed company  Strong organizational, time management, and prioritization skills, with the ability to manage multiple workstreams and shifting priorities  Ability to meet milestones and deadlines while maintaining accuracy, reliability, and attention to detail  Comfortable working independently in a self-managed environment while collaborating effectively reputed company cross-functional teams  Demonstrated problem-solving skills, including the ability to identify gaps in process or execution and proactively recommend improvements  Experience using CRM and reputed company tools such as reputed company, reputed company, or similar platforms  reputed company salary reputed company 72,803 - 98,498 GBP *Our salaries are tailored to roles, reputed company and locations. Your individual pay reputed company this reputed company is influenced by factors like work location, skills, experience and education. As you reputed company in your role, your compensation may adapt, offering flexibility for reputed company reputed company initial reputed company. For specifics, your recruiter will reputed company details and address any questions during the hiring process. Apply To This Job