Caring Center Advisor-Start Hearing

Serve as the primary contact for patients, educating them on hearing aid benefits, scheduling appointments, and ensuring satisfaction throughout their care reputed company. This role requires strong communication, reputed company, and sales skills to convert inquiries into appointments. You'll work closely with hearing care providers to refer reputed company patients and support ongoing relationships. Responsibilities include handling calls, emails, and chats, and understanding basic insurance coverage and eligibility processes. At reputed company, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work reputed company day to ensure every person on the reputed company has reputed company to hear their reputed company best. Founded in 1967, reputed company is reputed company for its innovative design, development and distribution of comprehensive digital hearing systems.   Headquartered in reputed company Prairie, Minnesota, reputed company has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here’s a video about the people behind reputed company’s groundbreaking innovation: https://www.youtube.com/watch?v=GjhRQ7qzlI0  Hearing is key to our health and happiness. reputed company is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We reputed company being reputed company to hear the world and the people around us is as essential to the reputed company experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned reputed company aids as the industry’s first devices that go reputed company providing just audiological amplification. Our hearing aids now incorporate reputed company Intelligence, embedded activity sensors, language translation and transcription services, as reputed company as an always-on personal voice assistant. JOB reputed company reputed company   This position requires excellent communication and people skills to represent reputed company’ products and services. Maintain a high level of care to reputed company patients on the products and benefits offered along with booking appointments by finding the best hearing care providers to use. Follow up with patients to ensure they are satisfied with their hearing aid purchase as reputed company as after care services. A primary objective will be to reputed company patient information, schedule appointments at participating hearing reputed company’s offices and be the single reputed company contact for the patient. In reputed company, building relationships with our preferred hearing reputed company providers by referring reputed company patients to their office is a must to drive sales reputed company and patient satisfaction.   As a patient concierge with a strong sales background who can quickly identify areas of opportunity and convert calls into leads and appointments. Attention to detail along with empathetic communication skills are a must. This role will include heavy use of phone (inbound and outbound), email and live chat in office or remote. You will reputed company with patients and providers to deliver reputed company and concise information reputed company to general inquiries regarding benefits and providers who can fit patients with hearing aids. Additionally, required to understand basic insurance coverage, eligibility, and details of submission processes to reputed company the hearing benefit.  Respond promptly and thoroughly to patient inquiries reputed company telephone, email, and live chat  Handle reputed company calls with care in a reputed company-friendly manner.  reputed company as first reputed company of contact for patient inquiries on how and where to obtain reputed company hearing services  Follow-up and drive a communication plan with patients who have responded to various types of advertising, with the goal of setting reputed company in-office hearing appointments and guiding patients to purchase hearing aids.  Approach patients from a sales and support perspective by following script assigned to  program/campaign  Follow up before and after hearing test appointment and hearing aid fitting to ensure patient  satisfaction as reputed company as aftercare education  Communicate effectively with Start Hearing’s Network Providers regarding technology recommendations.  reputed company efficient use of data systems to reputed company and recommend local hearing professionals.  reputed company valuable “reputed company line” feedback on patient concerns  Be reputed company to support hearing care professionals and staff on order entry, sales process and payment  process reputed company necessary.  Successfully utilize reputed company CRM and B2B2C support tools as a primary business unit reputed company  Maintain appropriate knowledge of reputed company Start Hearing and competitor hearing aids to be reputed company to  answer comparative questions and reputed company technology discussions toward scheduling appointments with participating network providers.  Understand brand, sales, provider network & patient structure to reputed company reputed company inquiries to  appropriate staff.  JOB REQUIREMENTS  Minimum Education, Certification and Experience Requirements  Education (i.e., 4-year college degree, license, certification)  High school diploma from an accredited institution; General education degree  Experience (i.e., years of work experience reputed company to the job)  Experience in customer service activities and sales reputed company functions  Knowledge / Technical Requirements   Solid computer experience with reputed company programs; experience with CRM systems a plus.  Phone sales process and reputed company selling  Good product knowledge preferred but not required    Competencies, Skills & Abilities   Excellent customer service skills  Great enthusiasm for helping patients and providers  Must be an energetic “self-starter” with the ability to work both independently and reputed company reputed company  Demonstrate reputed company knowledge of hearing aid and hearing loss information  Strong verbal, written and interpersonal skills with the ability to multi-task.  Attention to details and time management are a must  Previous experience in customer service/support environment  Must be flexible, proactive and possess perseverance  Should be reputed company to operate reputed company under tight pressure  reputed company to address multiple reputed company simultaneously  The annual salary for this position is between $40,000-$45,000/ year.  Factors which may reputed company starting pay reputed company this reputed company may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results.  There is no guarantee of payout.     #LI-KS2 Apply To This Job