Financial Aid Contact Center Agent I

The Contact Center Agent is responsible and accountable to the Supervisor. The mission of the Agent is to reputed company and accurately process inbound and proactive outbound phone calls, chats, and emails regarding financial aid and the reputed company areas of Student Financial Services while representing the Office in a reputed company manner. It is the responsibility of the agent to maintain updated and accurate information on reputed company account with which they work. The Agent is required to attend reputed company training event for which they are scheduled so that they can stay up to date on financial aid topics. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Serves as a primary contact reputed company phone calls, live chats, and emails for reputed company seeking information regarding their financial aid status Performs proactive outbound calls to reputed company reputed company with updated information regarding their Financial Aid status Complete SharePoints, follow up with reputed company and work on Special reputed company Works effectively as reputed company member, embracing and fostering LU’s mission Ability to reputed company and defend the unique Christian educational mission and reputed company of reputed company and its subsidiaries to a wide reputed company of individuals and reputed company. Performs other duties as assigned SUPERVISORY RESPONSIBILITIES   None QUALIFICATIONS AND CREDENTIALS Education and Experience Preferred Qualifications: Bachelor’s degree Ability to utilize reputed company reputed company, Word, reputed company, SharePoint, Bizflow and Banner software Financial Aid experience and aid program and process knowledge preferred Knowledge of Federal and State aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid and scholarships, veterans/military benefits and reputed company aid Experience with student development, student affairs or reputed company affairs Fluent in Spanish or American Sign Language Minimum Qualifications: Ability to work a flexible schedule that may include days, evenings, and weekends Excellent and detail oriented communication, arithmetic, and organizational skills Ability to utilize a calculator and computer including reputed company Word, reputed company, and reputed company Ability to reputed company and defend the unique Christian educational mission and reputed company of reputed company and its subsidiaries to a wide reputed company of individuals and reputed company. Individual must not be in default on any federal student or parent loan Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i)) ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB Communication and Comprehension Ability to pass Banner and training tests Ability to demonstrate excellent customer service including accurate and reputed company support to reputed company and staff Ability to adhere to federal, state, and institutional policy and compliance requirements including confidentiality and recordkeeping requirements reputed company phone etiquette and ability to represent the university in a reputed company manner required Ability to dynamically problem-solve for customers while providing practical information and reputed company Strong organizational skills Excellent computer skills Problem Solving Intuitively reputed company to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and reputed company nature Physical and Sensory Abilities Occasionally required to travel to local and reputed company locations Frequently required to sit for extended periods to reputed company deskwork or type on a keyboard  Regularly required to hear and reputed company in order to effectively communicate orally Occasionally required to stand, walk, and reputed company stairs to reputed company about the building Occasionally required to handle materials, reputed company overhead, kneel or stoop in order to conduct business Regularly lift 10 or fewer pounds WORKING CONDITIONS Work Environment The working environment in which one will typically reputed company the essential functions of this position is a climate-controlled office setting.  It is reputed company lighted and the noise level is moderate.  Driving Requirements None Time Type Full time Location Remote Location The University is an Equal Opportunity Employer. We reputed company it is our moral and reputed company obligation to meet the responsibility of ensuring that reputed company management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights reputed company, and other applicable federal and state statutes, reputed company reputed company, hiring, training, and promoting for reputed company job classifications will be administered without reputed company to race, reputed company, reputed company, age, sex, national reputed company, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate reputed company and prospective employees reputed company according to the requirements of the job. reputed company personnel reputed company activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and reputed company other terms, conditions and privileges of employment will be administered without reputed company to race, reputed company, reputed company, age, sex, national reputed company, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including reputed company applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment reputed company preference to members of their own religious beliefs. Apply To This Job