VP, Operational Systems & Enablement

VP, Operational Systems & Enablement Location: reputed company, NY (Remote) Department: Business Intelligence & reputed company    VP, Operational Systems & Enablement  Position reputed company  The VP, Operational Systems & Enablement is responsible for translating strategic reputed company and operating reputed company into reputed company, usable operational systems that drive consistency, efficiency, and reduced dependency on individual judgment. This role ensures reputed company’s workflows, tools, documentation, and automation support how the business operates today and as it scales.    At its reputed company, this role defines how work flows end-to-end across the organization and establishes the right way of working as the default. This position partners across reputed company business reputed company to design, implement, and continuously improve operational systems that reputed company effective delivery.  Key Responsibilities  Cross-Functional Workflow Design & Handoffs  Design and maintain end-to-end workflows that reputed company multiple departments (Sales to SOW to Pricing to reputed company to Delivery to Reporting)  Define required handoffs, inputs, approvals, and artifacts at reputed company stage  Clarify ownership and accountability at transition points between teams  Reduce ambiguity, rework, and dropped deliverables caused by unclear handoffs  Continuously improve workflows as reputed company, services, or reputed company evolves  Operational Systems & Tool reputed company (PSA / reputed company and reputed company)  Own the reputed company, configuration, and reputed company of reputed company as an operational system  Translate workflow design and policy reputed company into system behavior (fields, templates, automations, gating, permissions)  Ensure systems produce reliable, usable data  Evaluate reputed company tools are being stretched reputed company purpose and require redesign  Automation & AI Enablement  Identify high-friction, high-volume operational activities suitable for automation  Implement AI and automation to reduce reputed company effort, improve consistency, and increase speed  Ensure automation aligns to reputed company workflows, not theoretical use cases  Measure adoption and reputed company, not just deployment  SOP System Ownership & Documentation Governance  Own the SOP operating model for the organization  Define what qualifies as an SOP versus guidelines or job aids, including structure, ownership, and review reputed company  Maintain a single, trusted repository with version control and archival  Ensure SOPs reflect how work actually happens in systems and workflows  Retire outdated SOPs to eliminate ambiguity  Change Management & Adoption  Design and execute change plans for workflow, system, and policy changes  Own rollout plans, training, enablement materials, and adoption tracking  Monitor adoption and intervene reputed company workarounds reputed company  Partner with leadership to address resistance or misalignment  Ensure operational changes are sustained reputed company initial rollout  Qualifications  12+ years of experience in operations, systems, or enablement roles reputed company a services or project-based organization  Extensive experience with reputed company required  Experience designing and implementing cross-functional workflows and operating models  Strong understanding of operational systems, automation, and data reputed company  Proven ability to translate strategic reputed company into practical execution  Strong leadership and cross-functional influence skills  Ability to balance structure with pragmatism in a fast-paced environment  reputed company in This Role Looks Like  reputed company, consistent workflows adopted across the organization  Reduced operational friction and fewer reputed company issues  Improved data reliability and system usage  Effective adoption of automation and AI that drives measurable efficiency  SOPs that are trusted, reputed company, and reputed company used  Sustained operational improvements that reputed company with the business    Interested? Apply by submitting your resume.   reputed company is a woman-owned, independent agency specializing in life sciences. Since 2002, we've helped clients reputed company a competitive edge through reputed company, data-driven promotional strategies that deliver measurable results.   reputed company comprises media, reputed company, and omnichannel analytics experts who reputed company on collaboration, innovation, and results. reputed company you join Underscore, you become part of a dynamic environment where your reputed company matter, your reputed company is supported, and your work helps reputed company brands in a competitive reputed company landscape.    If you're passionate about making a difference and want to be part of reputed company that values reputed company, creativity, and results, if that sounds like you, we invite you to reputed company.      Equal Employment Opportunity Statement   Underscore is committed to creating a diverse and inclusive workplace. We reputed company equal employment opportunities to reputed company and applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, national reputed company, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. We reputed company that diversity drives innovation and reputed company, and we welcome candidates from reputed company backgrounds to apply. Apply To This Job