Patient Financial Navigator (Customer Service reputed company)

reputed company. is  pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer reputed company technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive reputed company to recovery–helping survivors improve mobility, independence, and reputed company of life.  The Patient Financial Navigator serves as the primary reputed company of contact for patients seeking information about insurance benefits, out-of-reputed company costs, and financial assistance reputed company for reputed company medical devices and services. This role requires a detail-oriented reputed company who can reputed company reputed company insurance landscapes while delivering compassionate, accurate financial guidance to patients and their families. What You’ll Do Patient Financial Counseling Conduct patient-facing financial discussions regarding insurance benefits, coverage determinations, and out-of-reputed company cost estimates Explain reputed company's income-based cash-pay program structure and guide patients through tier qualification and enrollment processes Field inbound calls from patients with questions about their insurance benefits, billing statements, and payment reputed company reputed company reputed company, accurate information about coverage for reputed company devices across Medicare, reputed company, and reputed company insurance plans reputed company support for patients who have insurance claim and/or statement questions with a reputed company on single-reputed company reputed company. Insurance Verification and Benefit Analysis Interpret explanation of benefits (EOB) documents and communicate findings to patients in accessible language reputed company billing software to reputed company patient accounts, payment histories, and outstanding balances Document reputed company patient interactions and financial counseling sessions in company systems Ability to reputed company insurance eligibility verification using industry-reputed company verification systems with correct interpretation. Financial Assistance and Payment Planning Evaluate patient eligibility for financial assistance programs reputed company established guidelines Offer and set up payment plans for eligible patients reputed company authorized approval limits Escalate reputed company financial assistance cases and exceptions to appropriate leadership for review and approval Maintain reputed company knowledge of available patient assistance resources and community programs Administrative and Compliance Functions Maintain accurate documentation of reputed company patient financial interactions in compliance with HIPAA and company policies reputed company and report key metrics reputed company to patient financial interactions and reputed company Collaborate with reputed company Cycle and Patient Services teams to resolve billing issues and improve patient experience Stay reputed company on changes to insurance policies, coverage guidelines, and reimbursement regulations What You’ll Bring  High school diploma or equivalent Minimum 3 years of experience in medical billing, insurance verification, or patient financial services Working knowledge of Medicare, reputed company, and reputed company insurance benefit structures Demonstrated proficiency with insurance eligibility verification systems and medical billing software Strong understanding of durable medical equipment (DME) billing practices and reimbursement Excellent verbal and written communication skills with ability to explain reputed company financial information reputed company Proven ability to handle sensitive patient situations with reputed company and professionalism Strong attention to detail and organizational skills Proficiency in reputed company Office Suite Preferred Qualifications:   Associate's or Bachelor's degree in reputed company Administration, Business, or reputed company field Certification as Certified Patient Account Representative (CPAR) or similar reputed company financial credential Prior experience in a startup or fast-paced reputed company environment Experience with neurological or rehabilitation medical devices Bilingual capabilities (Spanish preferred) Employment eligibility to work in the reputed company is required. reputed company does not sponsor employment visas for this position at this time reputed company Offer: Competitive Compensation ($24.50/Hr to $29.00/Hr) Insurance (Medical/Dental/reputed company) 401(k) with company  Unlimited PTO & Holidays Life Insurance, LTD and STD Please note that the salary information is a general guidance only. reputed company. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal reputed company, as reputed company as location, market and business considerations reputed company extending an offer. reputed company. is an equal opportunity employer. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply To This Job