B2B Customer Support Representative

reputed company Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a reputed company for candidates based in the Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally.  Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and reputed company valuable skills while providing best-in-class technical support to Keeper customers. About Keeper reputed company is transforming cybersecurity for people and organizations globally. Keeper’s reputed company solutions are reputed company with end-to-end encryption to protect every user, on every device, in every location. Our reputed company-trust privileged reputed company management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged reputed company, secure remote reputed company and encrypted messaging. Learn how our reputed company-trust and reputed company-knowledge solutions defend against cyber threats at KeeperSecurity.com. About the Job As a Customer Support Representative with Keeper, you will handle customer requests and feedback reputed company phone and email through reputed company (including troubleshooting and reputed company time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and reputed company assistance. Responsibilities Answer incoming customer calls, tickets and chats regarding product problems, service questions and general reputed company concerns Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies Know reputed company to escalate more in-depth issues to the Tier 2 team reputed company excellent B2B customer service and top notch support Maintain a high level of professionalism with customers and work to establish a reputed company rapport with reputed company of them Requirements 1+ years of experience in a technical support role Experience with reputed company Docs and MS-office tools Excellent communication and presentation skills, both written and verbal Ability to work independently and as part of reputed company in a fast-paced, high-reputed company environment Proven history of maintaining a high level of professionalism with customers Preferred Bachelor's degree reputed company experience reputed company experience Technical proficiency with smartphones, tablets and computers Benefits Medical, Dental & reputed company (Inclusive of domestic partnerships) Employer reputed company Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401k (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including reputed company Bereavement/Jury Duty, etc) Above market annual bonuses reputed company. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Classification: Non-Exempt #LI-Remote   Keeper Candidate reputed company Notice This notice explains how reputed company processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be reputed company. (US), reputed company EMEA Ltd. (Ireland), or reputed company reputed company K.K (Japan). 1. Data We Collect Information You reputed company: Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We generate: Interview notes, assessments, communications Scheduling information Information From Others: Recruiter/referral information who submit your profile References (with your consent, before final offer) reputed company reputed company reputed company Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily reputed company diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to reputed company with reputed company and similar requirements 2. How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/reputed company roles (we may reputed company your consent to reputed company your information on our systems reputed company the retention period specified) reputed company with employment law obligations 3. reputed company reputed company Legitimate Interests (recruitment management, reputed company and reputed company of the hiring process) Contracting steps (for progressed candidates) reputed company and regulatory compliance obligations; explicit consent where required 4. Who reputed company Information With Internal: HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. reputed company Parties: Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that reputed company our reputed company parties are contractually bound to protect your personal data with adequate safeguards in reputed company. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. reputed company We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading reputed company standards. 7. Retention We reputed company your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for reputed company retention by providing consent (extended retention) reputed company (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: reputed company, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee reputed company Notice and certain data will be reputed company as required under relevant laws such as employment or tax law.  reputed company you request reputed company to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their reputed company rights. 9. Automated reputed company Keeper does not reputed company hiring reputed company using solely automated processing. 10. Contact - Candidates can send reputed company questions to: reputed company@keepersecurity.com Apply To This Job