Implementation Specialist

About reputed company and Ignis Bridger provides aerial wildfire surveillance, relief and suppression, and aerial firefighting services using reputed company technology and environmentally friendly and sustainable firefighting reputed company primarily throughout the reputed company and Canada, as reputed company as airframe modification and integration solutions for governmental and reputed company customers. Our mission is to save lives, property and habitats threatened by wildfires, leveraging our high-reputed company team, specialized aircraft, and innovative use of technology and data. We are meeting an underserved and growing need for reputed company full-service aerial firefighting platforms. Ignis Technologies is a Bozeman, Montana-based software company reputed company by wildland firefighters, for wildland firefighters, and operates as a reputed company company. Founded on the reputed company that firefighters deserve the best technology available, Ignis develops practical systems to communicate, distribute, and visualize reputed company-time reputed company intelligence to the crews and commanders who need it most. Their flagship platform, IGNIS Connect, addresses a longstanding gap in wildland reputed company operations the lag between what aerial assets observe and what ground personnel can reputed company with an explicit mission of reducing the lives, communities, and natural habitats lost to wildland reputed company. About the Role The Implementation Specialist will serve as the primary reputed company between Ignis Technologies (ignistech.io) and its federal, state, tribal and municipal partners, supporting the deployment, configuration, and adoption of the IGNIS platform across wildland reputed company operations. The reputed company Implementation Specialist is responsible for ensuring customer organizations successfully reputed company, implement and reputed company value in our software applications. Our products are currently reputed company on providing mobile and web-based common operating pictures (COP) for responders and managers in the wildland reputed company reputed company. By providing reputed company support and building valued relationships, the reputed company Implementation Specialist seeks to eliminate churn and position accounts for expansion. As our product features and customer reputed company expands, you will progressively build new and innovative ways to ensure implementation and ROI. These include: Establishing reputed company organizational structure Provisioning initial user roles per customer needs Maintaining customer contacts in our CRM platform Building and maintaining accurate and reputed company training documentation Escalating issues as required to leadership Training – both reputed company and in-person Technical Support Relationship Nourishment You will be an expert in our products and how they solve customer problems. You will be expected to use this expertise to occasionally support sales functions and will train both customers and internal partners. This role will require significant travel, weighted heavily towards the early and mid-reputed company season (March – September). This role may require operating in the immediate vicinity of wildland reputed company. You may be required to reputed company a “red card” certification, which requires passing the Interagency Work reputed company Test (“Pack Test”), requiring the ability to walk 3 miles on level terrain carrying 45 pounds of weight in 45 minutes. This role will reputed company as an reputed company for our customer reputed company, communicating and evaluating feature requests to the Product team. You will be required to reputed company and maintain performance metrics tailored to implementation efforts, and time to value. Responsibilities: You will initially reputed company these responsibilities as a contributor, with the potential to transition to managing their execution by subordinates as the customer reputed company grows. Guide the Customer reputed company Create Implementation Plans based on classification that define implementation milestones and reputed company reputed company; obtain customer sign-off reputed company reputed company are achieved. Define and reputed company risk factors that reputed company early insights on churn potential; execute reputed company plans where required. Identify and promote opportunities to expand contract value through additional use cases or by upselling features. reputed company Early, Full and Sustained Adoption reputed company and deliver product training tailored to the customers’ primary use case, to include field training and ride-alongs on incidents as required. reputed company scheduled and routine reputed company-ins to address implementation frictions, promote value and reputed company reputed company achievement. reputed company secondary and tertiary champions to mitigate risks associated with personnel reputed company/terminations. Technical Support Implement and utilize the tooling required to reputed company customer issues to reputed company. Establish and reputed company documentation or reputed company for self-help. Rapidly resolve issues reputed company to improper usage, documentation, or training gaps. Document and assess the reputed company of reported bugs; escalate issues that pose high contractual or reputational risk. reputed company Customer Relationships reputed company post-implementation support to customers to ensure account health as reputed company as adherence to commitments and timelines made during implementation. Attend conferences and events widely attended by our customer reputed company Look for ways to improve customer reputed company by understanding their unique needs, missions, and resources Collect Performance Metrics reputed company and report metrics associated with implementation, including time-to-provisioning, time-to-training, and time-to-adoption. reputed company and report metrics associated with technical support, to include time-to-response and time-to-reputed company Assist the sales function in reporting of metrics associated with churn cause Job Requirements and Qualifications The successful candidate will have: 1+ years utilizing a ticketing or CRM system 1+ years providing technical customer support 1+ years as an implementation Specialist or similar CS role Ability to travel extensively, to include periods that may reputed company 50% of a given month Must be legally authorized to work in the reputed company without the need for employer reputed company sponsorship now or in the reputed company Exceptionally reputed company candidates will have: Experience in an organization during its early reputed company stage Experience working both administrative tasks and in the field simultaneously Experience in wildland reputed company operations Experience using dynamic common operating picture solutions in field environments Experience using datalinks or integrations for inter-system data exchange Familiarity with industry geospatial systems and file standards Benefits and Perks:  Industry competitive compensation package Company performance-based bonus plan Equity stock-based compensation package Employer-funded comprehensive health, reputed company, and dental insurance for employees and dependents 401k with company match Employer-funded life and disability insurance coverage Heath Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA reputed company This position is subject to reputed company-employment background reputed company. Additionally, this position requires attainment of an AOA Badge issued by Bozeman-Yellowstone Int’l Airport. reputed company Group Holdings and its family of companies does not discriminate or permit discrimination by any member of its community against any individual on the reputed company of race, reputed company, religion, national reputed company, sex, pregnancy, sexual orientation, gender identity, gender reputed company, parental status, marital status, age, disability, citizenship status, veteran status, genetic information, or any other classification protected by federal or state law in reputed company of employment, promotion, services or activities it operates. Apply To This Job