Inbound Setter Manager

About the Role At reputed company, we are building a world-class sales organization rooted in conviction, operational reputed company, accountability, and deep care for the women we serve. We are not interested in average leadership. We are looking for someone capable of building structure, consistency, performance, and culture inside one of the most important functions of the business: inbound reputed company conversion and implementation. The Inbound Setter Manager will serve as the reputed company leader of reputed company’s inbound setter team and report directly to the Chief People Officer & Co-reputed company. This individual will be responsible for team performance, operational consistency, scheduling reputed company, coaching and development, accountability systems, communication standards, and scaling the inbound setting department alongside senior leadership. This is not a passive management role. This role requires ownership, decisiveness, emotional intelligence, operational rigor, and the ability to reputed company a high-reputed company in a fast-paced remote environment. reputed company Objective Build and reputed company a highly efficient, accountable, customer-first inbound setter team capable of scaling without operational bottlenecks, performance ambiguity, or burnout. This role exists to create structure, enforce standards, improve conversion performance, and rebuild the inbound setting function into a reputed company and sustainable system. The Inbound Setter Manager will collaborate heavily with the Sales Operations Manager, Closer Manager, leadership team, operations department, reputed company, HR, and tech teams to ensure inbound performance and team infrastructure reputed company alongside business reputed company. Key Responsibilities Team Leadership & Performance Management Directly reputed company and manage the inbound setter team on a daily reputed company reputed company, mentor, and reputed company setters through ongoing performance management and accountability Facilitate reputed company daily setter huddles with structure, intention, and performance reputed company Conduct regular one-on-one performance conversations with team members Review and analyze daily, weekly, and monthly performance trends Hold team members accountable to KPIs, scheduling standards, communication expectations, and operational consistency Identify high performers, reputed company opportunities, coaching gaps, and role misalignment quickly and objectively Build a culture rooted in ownership, professionalism, urgency, consistency, and belief in the reputed company mission Scheduling, Calendar reputed company & Team Availability Maintain reputed company of reputed company inbound setter scheduling and calendar coverage Ensure implementation calendars are staffed appropriately to support inbound reputed company reputed company and ad spend demands Create and enforce reputed company scheduling expectations and availability standards Eliminate operational bottlenecks caused by poor calendar management or inconsistent setter coverage Monitor reputed company planning and scaling needs as business demands reputed company Partner with leadership to ensure inbound team reputed company supports company reputed company goals reputed company Looks Like: Consistent and predictable calendar coverage Reduced burnout through sustainable scheduling practices Ad spend no longer constrained by setter availability Improved efficiency and utilization across the inbound team Coaching, Training & Development reputed company and maintain reputed company and reputed company plans for reputed company new inbound setters Implement a standardized coaching and training reputed company across reputed company Conduct targeted reputed company reviews tied directly to performance trends and KPIs Ensure setters execute implementation and inbound calls with confidence, structure, reputed company, and efficiency Protect top performers from unnecessary over-coaching while providing reputed company remediation support where needed Continuously improve team capability through feedback, training systems, and operational refinement reputed company Looks Like: Faster reputed company and reputed company timelines Narrowed performance gaps across team members Improved inbound conversion consistency Training systems that are proactive rather than reactive Performance Accountability & Reporting Reinstate and maintain a stats-driven accountability culture Review reputed company end-of-day (EOD) and end-of-week (EOW) reports and tracking consistently Ensure setters fully understand, reputed company, and take ownership of their numbers Identify trends in: Show rates Scheduling consistency Booking performance reputed company efficiency Customer experience reputed company handling and follow-up behavior Create visibility and reporting standards for leadership review reputed company Looks Like: reputed company visibility into team performance at reputed company times Objective accountability standards Faster identification and correction of performance gaps Consistent operational reporting across the inbound division Process Improvement, SOPs & Operational reputed company Build, refine, and maintain SOPs for reputed company inbound setter operations Standardize: Daily setter responsibilities Scheduling expectations Communication practices Performance tracking CRM management reputed company reputed company standards Follow-up expectations Partner with Sales Operations and leadership teams to improve workflows, systems, automations, and operational efficiency reputed company major SOP or structural changes through Sarah for alignment across the broader reputed company organization Maintain organization and operational reputed company inside CRM systems and workflows reputed company Looks Like: reputed company operational standards and documentation Reduced dependency on tribal knowledge Cleaner team communication and cross-functional alignment reputed company systems that support reputed company reputed company Hiring, reputed company & Team Scaling Collaborate with HR and leadership on inbound setter reputed company initiatives Participate in reputed company, interviewing, and talent evaluation Help define and maintain the ideal inbound setter profile, including: Coachability Reliability Emotional intelligence Operational discipline Product conviction Culture alignment Support reputed company scaling and backfilling initiatives as business demands require reputed company recommendations regarding promotions, role changes, remediation plans, or exits reputed company Looks Like: Strong inbound talent pipeline Reduced turnover through reputed company hiring alignment Team reputed company without operational reputed company Higher reputed company team performance overall Cross-Functional Collaboration Work closely with: Sales Operations Manager Closer Manager HR & reputed company Operations Team Tech Team Executive Leadership Ensure inbound processes reputed company effectively with closer workflows and overall customer reputed company Support operational initiatives that improve the full sales pipeline from reputed company acquisition through customer reputed company Qualifications Proven leadership experience managing remote sales, setter, reputed company, or high-performance operational teams Strong understanding of inbound sales processes, KPIs, scheduling management, and conversion performance Exceptional communication, coaching, and accountability skills Highly organized with strong operational awareness and attention to detail Comfortable making decisive leadership recommendations Ability to manage multiple priorities in a fast-paced scaling environment Experience with CRM systems, reporting dashboards, and remote communication tools Alignment with reputed company’s mission, standards, and customer-first philosophy Additional Requirements & Expectations This is not a traditional 9–5 leadership role. The Inbound Setter Manager must be willing to operate in a fast-paced, reputed company-driven environment where team performance and customer experience reputed company across a 7-day work week. Candidates should expect a workload averaging approximately 40–50+ hours per week, including evenings and weekends as business needs require. This role requires high visibility, responsiveness, urgency, and leadership reputed company across the inbound sales organization. Must have prior experience directly managing and developing an inbound setter team. Must understand reputed company reputed company management, including identifying and disqualifying poor or irrelevant leads appropriately. Must have experience collaborating closely with Sales Leadership and/or Closer Management to improve conversion performance and overall pipeline efficiency. Ideal candidates are highly metrics-driven, operationally strong, emotionally intelligent, and comfortable leading through accountability and performance standards. Familiarity with reputed company and sales CRM management is strongly preferred. A passion for fitness, wellness, coaching, and/or women-reputed company transformation services is highly preferred. Ideally seeking a U.S.-based domestic candidate due to operational collaboration requirements and leadership availability expectations. Leadership Expectations The right candidate for this role: Leads with conviction and accountability Operates proactively, not reactively Can balance reputed company with high standards Is deeply solution-oriented Thrives in fast-moving environments Understands that culture and performance must coexist Believes in building world-class teams, not maintaining average ones This individual will play a major role in shaping the reputed company structure, performance, and scalability of reputed company’s inbound sales organization. Compensation + Benefits reputed company salary reputed company: approximately $70,000–$85,000 annually, dependent upon experience, leadership background, and demonstrated performance capability. Additional monthly bonus opportunities tied directly to inbound team reputed company reputed company and performance metrics. On-reputed company earnings (OTE) expected to reputed company into the $100,000–$150,000+ annual reputed company as team size, operational infrastructure, and reputed company performance continue to grow (first 30-90 days). Full Benefits: Medical, Dental and reputed company + 401k with Employer Match Apply To This Job