**Immediate Hiring: Remote* Customer Experience & Operations Assistant at arenaflex**

**Join arenaflex's Dynamic Team and Thrive in a Remote Work Environment** Are you a motivated and organized individual with exceptional customer service skills? Do you enjoy working independently and taking on new challenges? If so, we invite you to apply for the Remote* Customer Experience & Operations Assistant position at arenaflex. As a key member of our team, you will play a vital role in ensuring every aspect of the customer experience is a positive one, from phone calls to email inquiries, and learning experiences. **About arenaflex** arenaflex is a small, growing company that values remote, independent work while maintaining a tight-knit environment. We are an innovative online contractor training company with a solid reputation in the industry for offering state-of-the-art training solutions and adapting quickly to changes in industry training needs. Our team is passionate about delivering exceptional customer experiences and providing opportunities for growth and development. **Job Description** As a Remote* Customer Experience & Operations Assistant, you will be responsible for ensuring every aspect of the customer experience is a positive one. This includes: * Answering all incoming calls and providing exceptional customer service to callers by answering questions about services/products, and offering basic technical support * Processing orders and collecting customer information over the phone and updating their online accounts * Responding to email inquiries in a timely manner * Providing administrative support, including processing Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks * Conducting outgoing calls to customers who are missing information from their profiles * Completing updates to curriculum, including formatting and adding images/audio to slides * Reviewing course content to check for grammatical/spelling errors, and general room for improvement * Performing light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks * Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions) * Additional tasks or projects as identified **Key Responsibilities** * Provide exceptional customer service to callers, responding to questions and concerns in a timely and professional manner * Process orders and collect customer information over the phone and update their online accounts * Respond to email inquiries in a timely manner, ensuring that customers receive prompt and accurate responses * Provide administrative support, including processing Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks * Conduct outgoing calls to customers who are missing information from their profiles * Complete updates to curriculum, including formatting and adding images/audio to slides * Review course content to check for grammatical/spelling errors, and general room for improvement * Perform light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks **Qualifications** To be successful in this role, you will need: * Reliable strong internet connection * Quiet work environment suitable for talking on the phone with customers * Functional office setup with working, up-to-date computer (arenaflex may provide a computer if needed) * We will provide you with a phone, which can connect directly to your modem/router. Phone line not necessary * Customer service experience * Proficiency with Excel/Google Sheets and Word/Google Docs * Excellent writing skills * Attention to detail and ability to multitask * Reliable * Organized * Self-starter * Motivated * Independent worker * Excellent phone and people skills, including listening, problem solving, and conflict resolution * Ability to prioritize projects **Additional Information** * This is a remote position, and you will be working from home in your home office * The ideal candidate will be available in-person for an occasional Saturday classroom session (approx. once per month) * Additional pay, including travel expenses, for these days * Locations may vary, but will primarily be in Taunton, MA * $18/hr. plus quarterly performance bonuses totaling up to $1,000.00 **Why Join arenaflex?** * We offer a low-stress role with great rewards * We believe in giving each employee the opportunity to work independently and manage their own responsibilities * We provide opportunities for growth and development * We offer a competitive salary and quarterly performance bonuses * We provide a fun and dynamic work environment **Ready for an Easy Start?** If you're reliable and willing to learn, we want you. Apply now and join our dynamic team at arenaflex. **Apply To This Job** Apply To This Job Apply for this job