**Experienced Full Stack Customer Service Agent - Sports - $20.50/hour - Hybrid - Overnight Shift**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our patrons' expectations. As a Customer Service Agent - Sports, you'll be the face and voice of our digital sportsbook operations, providing top-tier support to our players and guests across the country. If you're a sports enthusiast with a passion for delivering world-class customer service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative sports wagering and online casino games, with a commitment to delivering exceptional experiences for our patrons. Our team is dedicated to creating a fun, relaxed work environment that fosters collaboration, creativity, and growth. As a Customer Service Agent - Sports, you'll be part of a dynamic team that's passionate about sports and customer service. **About the Role** We're seeking outgoing and driven Customer Service Agents who have a desire to build strong relationships and deliver exceptional experiences for our patrons. As a Customer Service Agent - Sports, you'll be responsible for: * Communicating with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps. * Using internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players. * Providing an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand. * Assisting guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations. * Operating telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable. * Answering player questions about Penn Entertainment, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information. * Following various internal standard operating procedures to escalate issues to internal Penn Interactive departments and casino Property personnel. * Assisting with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction. * Using our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products. * Delivering exceptional performance results in customer satisfaction and contact handle times. * Collaborating with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience. * Maintaining a strong track record for punctuality and attendance. * Performing other duties as assigned. **About You** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High School diploma or College Degree required. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to player satisfaction. * Demonstrated passion for excellence with respect to treating and caring for players. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Education and conference reimbursements. **Work Environment and Company Culture** As a Customer Service Agent - Sports, you'll be working in a hybrid environment, with the flexibility to work from home 4 out of 5 days per week. Our office is located in Cherry Hill, New Jersey, and we're committed to creating a fun, relaxed work environment that fosters collaboration, creativity, and growth. Our team is passionate about sports and customer service, and we're looking for like-minded individuals to join our dynamic team. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their skills. As a Customer Service Agent - Sports, you'll have the opportunity to: * Develop your skills in customer service, problem-solving, and communication. * Learn about our mobile apps and platforms, and how to provide exceptional support to our players and guests. * Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience. * Participate in education and conference reimbursements to help you grow and develop your skills. **Compensation, Perks, and Benefits** As a Customer Service Agent - Sports, you'll receive a competitive compensation package, including: * $20.50/hour, with a shift differential of $1.00/hour for working our overnight shift. * Comprehensive Benefits package, including medical, dental, and vision insurance. * Fun, relaxed work environment, with opportunities to participate in education and conference reimbursements. **How to Apply** If you're a sports enthusiast with a passion for delivering world-class customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job