Lead Detection & Investigation Analyst – Outbound Zelle Fraud

Job Description: • Outbound Zelle fraud support • Analyzing cases generated from the enterprise fraud detection systems • Talking with customers whose transactions are suspicious of potential fraud • Card Free ATM fraud support • Reporting of suspected fraud • As requested, tasks to help sustain and improve department processes and procedures Requirements: • university / college degree with < 1 year of professional experience and/or successful completion of a formal development program • In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered • Analytical Thinking • Customer Solutions • Decision Making • Operational Risks • Problem Resolution • Researching • Risk Mitigation Strategies Benefits: • medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives • maternity and/or parental leave • up to 11 paid holidays each year • 9 occasional absence days each year, unless otherwise required by law • between 15 to 25 vacation days each year, depending on career level; and years of service Apply tot his job Apply To this Job