[Hiring] Sales Agent 2nd Shift @MarketSource

Role Description The Sales Associate is responsible for connecting with existing and potential customers while working on projects requiring strong sales skills to convert calls to sales. • Process various incoming and outgoing sales-focused phone calls for assigned clients and programs. • Ensure adherence to corporate and department policies and procedures. • Call processing includes: • Presenting offers • Overcoming caller objections • Transitioning between script elements • Asking for sales • Obtaining, entering, and verifying customer information (e.g., names, addresses, credit card numbers) • Answering questions, resolving issues, and providing customer service • Maintain established quality and completed calls per hour goals. • Maintain excellent product knowledge regarding product offers, pricing, and upsells. • Exercise exceptional customer service skills to optimize each contact with the customer. • Ensure calls are processed in strict adherence to established policies, procedures, and applicable federal laws and regulations. • Assist in resolving routine program quality issues by identifying and researching issues in a timely manner. • Maintain required documentation accurately and timely using established systems. • Maintain strict confidentiality of information provided by customers or data accessed within assigned systems. • Establish and maintain a professional relationship with internal/external customers, team members, and department contacts. • Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided. Qualifications • Ability to work flexible schedules, which may include weekends. • May need to be bilingual in English, Spanish, French, etc., based on program requirements. • Minimum High School education/GED. • Additional education and/or experience requirements may be required based on specific program. • Passing program-specific assessments required. Requirements • 1 Year Customer Service Call Center Experience (6+ Months). Benefits • Medical, dental & vision. • 401(k)/Roth. • Insurance (Basic/Supplemental Life & AD&D). • Short and long-term disability. • Health & Dependent Care Spending Accounts (HSA & DCFSA). • Transportation benefits. • Employee Assistance Program. • Time Off/Leave (PTO, Vacation or Sick Leave). Apply tot his job Apply To this Job