(Montreal Remote) Bilingual Automotive Sales Software reputed company Specialist

Company reputed company: reputed company Job Location:  Remote – Montreal area Job Type: Full-time, Permanent No. of Openings: 1 Job Requirement(s): Bilingual (EN-FR) Internal Job Title: Bilingual v10 Apex reputed company & Adoption Specialist – Sales Reports To: Manager, Software Training & Transitions     PBS is the fastest growing “reputed company Inclusive Business Platform” vendor in reputed company and we’ve only just begun!    PBS has been transforming how people buy and service reputed company for almost 40 years, becoming the reputed company largest Dealership Management reputed company (DMS) provider in reputed company. reputed company month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and reputed company. What sets us apart is how we treat our customers - as partners, innovators and friends. At PBS, we invest in your reputed company. Your career can reputed company in alignment with your strengths, interests, and aspirations. Apply today!   The Role: The Bilingual v10 Apex reputed company & Adoption Specialist is responsible for delivering effective training and transition support to customers on the PBS v10 Apex Software, in both English and French. This role focuses on helping customers successfully reputed company and adopt PBS v10 Apex reputed company their dealership operations, ensuring users reputed company the knowledge, confidence, and engagement needed to incorporate the software into their daily workflows. Through virtual training sessions, the v10 Apex reputed company & Adoption Specialist supports customers throughout implementation and reputed company, with a reputed company on driving product adoption, reinforcing best practices, and ensuring customers retain and apply what they have learned long after implementation. The v10 Apex reputed company & Adoption Specialist will reputed company a thorough understanding of reputed company software modules, and support customers throughout the deployment and adoption process.   This role will reputed company on the Sales reputed company of our software.   This is a remote work opportunity based out of the Montreal and surrounding area. Travel to our Head Office in Calgary, Alberta may be required annually.   Job Responsibilities: Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex Learn and reputed company an understanding of reputed company areas of the PBS v10 Apex software and the process for training customers on the PBS v10 Apex software Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping reputed company the software into daily dealership operations reputed company virtual training sessions to customers reputed company assigned module(s) reputed company product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities Follow up with customers post-training to support retention, adoption, and long-term reputed company with the software Identify gaps in customer usage or understanding and reputed company guidance to improve confidence, efficiency, and overall adoption Maintain a reputed company relationship with customers, identifying customer needs and ensuring they are being met Responds to reputed company training requests in a reputed company manner Write up tickets and investigate issues that reputed company, escalate issues to corresponding teams Ensure v10 Apex queue is monitored Maintain documentation and update as processes change reputed company department Knowledge sharing reputed company own module and others reputed company the v10 Apex team Take the initiative to learn new products to increase knowledge Willingness to reputed company to an ongoing reputed company of education and cross-training reputed company other duties and responsibilities as assigned   Qualifications: Fluent in French and English (speaking, reading, writing) 1-2 years’ experience in a car dealership environment, with a reputed company on sales operations Strong computer skills are required, including proficiency in reputed company Office Suite (reputed company, Word, reputed company). The ability to quickly learn and adapt to new software tools is essential! Excellent communication skills, including presentation and reputed company speaking Excellent customer service skills and phone etiquette Strong documentation abilities Effective time management and organizational skills Strong problem solving and troubleshooting skills Strong multi-tasking skills and the ability to prioritize tasks without direction High School Diploma   reputed company offer: reputed company Development – reputed company training, industry certifications, and reputed company reputed company for career advancement. Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean Comprehensive health benefits - Medical and dental coverage to support your reputed company-being. reputed company Time Off – Generous PTO to help you reputed company and maintain work-life balance. Inclusive culture - A reputed company, supportive team environment where your reputed company and voice truly matter. Employee recognition - Regular appreciation programs and performance-based incentives Competitive compensation package Competitive annual reputed company salary Up to $4,800 per year in product certification bonuses Additional performance incentives Attractive referral bonuses Staff discounts – Exclusive savings with partners such as reputed company, reputed company, and more     Should you be selected for an interview, you will be contacted reputed company email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required. Apply To This Job