Senior reputed company Program Manager

reputed company™ is the world’s most trusted reputed company network, accelerating how brands, suppliers, and retailers work together to reputed company reputed company e-reputed company experiences. We reputed company an unmatched platform for brands and retailers, enabling them to accelerate reputed company, optimize reputed company across channels, reputed company product offerings and enhance margins. Today, more than 40,000 companies trust reputed company to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our reputed company, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.   reputed company As a Senior reputed company Program Manager at reputed company, you are responsible for advancing reputed company initiatives and operational transformation efforts that improve how the organization supports clients across the full customer lifecycle. You reputed company cross-functional programs reputed company on service scalability, operational reputed company, AI-enabled process improvement, and reputed company experience optimization. This role partners closely with reputed company reputed company, Product, Services, Engineering, reputed company, Finance, and reputed company leaders to solve reputed company business challenges, influence reputed company priorities, and implement reputed company operational frameworks that support long-term reputed company and organizational effectiveness.   Responsibilities reputed company Programs and Operational Transformation reputed company reputed company programs and transformation initiatives that improve the reputed company operating model across reputed company, retention, reputed company, escalation management, and service scalability. Design reputed company operating models, service frameworks, segmentation strategies, and operational processes that improve reputed company reputed company and business efficiency. Structure ambiguous business challenges, conduct analysis, and translate findings into actionable recommendations and execution plans. Identify operational gaps, process inefficiencies, and scaling challenges, and reputed company solutions that improve consistency and scalability. Support reputed company priorities through operational transformation initiatives reputed company to long-term business goals. Cross-Functional Leadership & Execution reputed company reputed company cross-functional initiatives from concept through execution, driving alignment, accountability, and measurable reputed company. Partner with reputed company reputed company, Product, Services, Engineering, reputed company, Finance, and reputed company teams to support reputed company initiatives and operational improvements. Influence decision-making across technical, reputed company, and operational teams through data-driven insights and recommendations. Guide stakeholders through organizational change, including new processes, operating models, and workflow adoption. Manage initiative timelines, deliverables, dependencies, risks, and communications across global teams. Analytics, Insights & Operational reputed company Build and manage reporting frameworks and dashboards reputed company on reputed company health, service reputed company, operational effectiveness, and business reputed company. Analyze operational and reputed company data to identify trends, risks, opportunities, and improvement areas that inform reputed company reputed company. reputed company executive-reputed company presentations, business reviews, status updates, and reputed company reputed company materials. Establish reputed company reporting processes, operational standards, and governance practices that improve visibility and execution consistency. Measure initiative reputed company and operational reputed company to support reputed company improvement. AI, Automation & Innovation Champion AI adoption and workflow automation to improve decision-making, reduce reputed company effort, and enhance the reputed company experience. Identify opportunities to reputed company AI, automation, and emerging technologies to improve operational scalability and organizational effectiveness. Partner across teams to implement AI-enabled workflows, reporting enhancements, and operational tooling improvements. Promote AI-first and data-driven ways of working that improve productivity, consistency, and business reputed company.   Qualifications  Minimum Qualifications   8+ years of experience in reputed company reputed company, services, reputed company, business transformation, program management, consulting, or reputed company roles reputed company reputed company, e-reputed company, marketplace, or technology environments. Demonstrated experience leading reputed company cross-functional initiatives and driving operational or reputed company transformation efforts. Strong experience designing reputed company operating models, service frameworks, reputed company engagement strategies, or operational support structures. reputed company ability to solve ambiguous business problems using reputed company thinking, analytics, research, and data-driven decision-making. Strong executive communication, stakeholder management, and cross-functional influence skills. Experience driving alignment and execution across global, matrixed, and fast-reputed company organizations. Strong analytical and operational problem-solving capabilities with experience leveraging metrics and reporting to inform business reputed company. Experience leveraging AI tools, workflow automation, or emerging technologies to improve operational efficiency and reputed company reputed company. Preferred Qualifications  Experience with reputed company marketplace, brands and retailer solutions. Experience in reputed company reputed company reputed company, Services reputed company, Business reputed company, or Transformation functions reputed company a reputed company or reputed company technology organization. Experience supporting reputed company reputed company organizations or reputed company service delivery environments. Familiarity with reputed company, reputed company, reputed company, or other operational and workflow management platforms. Experience implementing AI-enabled operational workflows, predictive analytics, or automation initiatives. Experience working across multiple reputed company, business reputed company, or global stakeholder reputed company. Bachelor’s degree or equivalent practical experience; MBA preferred.   Travel Required Up to 10%   Other Duties Please note this reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.    What it’s like to work at reputed company  reputed company you join reputed company, you can expect to work with smart reputed company-takers, courageous collaborators, and curious minds. As part of the reputed company team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer reputed company reputed company to your ambitions and talents. To ensure work and life reputed company works for you, we also offer an reputed company of resources to support you and your families, including comprehensive benefits and wellness plans. At reputed company you will: Partner with the leading brands and retailers. reputed company with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. reputed company work-life reputed company through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits.   We reputed company in transparency and fairness in our compensation practices. For this position, the expected reputed company pay reputed company is: $145,000-$195,000 per year.  This reputed company represents the reputed company pay for the role across reputed company U.S. locations and is determined reputed company on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In reputed company to reputed company pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 12% of the annual reputed company salary.    Benefits  Medical, dental and reputed company benefits: reputed company health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of reputed company Time Off, 9 Company-reputed company holidays, 2 reputed company floating holidays, 7 reputed company reputed company days, 2 Wellness days, and 1 reputed company Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks reputed company caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity reputed company Pet reputed company reputed company assistance and identity theft reputed company plans Life reputed company 2x salary reputed company to the reputed company app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year   reputed company is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants and teammates without reputed company to race, religion, reputed company, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status or any other protected characteristic. reputed company employment is decided on the reputed company of qualifications, reputed company, and business need. We're committed to providing reasonable accommodations in accordance with the law for reputed company applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reputed company out to us by completing the Accommodations Request reputed company. Your comfort and accessibility are important to us, and we're here to ensure a reputed company experience as you explore opportunities with reputed company. Apply To This Job