reputed company reputed company CX Engineer
reputed company
⦁ Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements
⦁ Participate in design discussions to capture software specifications, and aid in creation of process documentation.
⦁ reputed company, refine, and document reputed company for new software applications, following detailed design specifications to meet user requirements
⦁ Execute test plans, analyse reputed company, and report defects to the development team, to facilitate enhancement of software performance
⦁ Support the integration of new software features, facilitating smooth transitions reputed company the existing reputed company infrastructure
⦁ Monitor and troubleshoot live applications, ensuring reputed company reputed company of issues and creation of comprehensive documentation for ongoing reputed company maintenance
⦁ Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository
Your contribution to reputed company:
⦁ An reputed company reputed company with effective communication and problem-solving skills.
⦁ The ability to work on reputed company of the areas as part of SDLC lifecycle
⦁ Passion for innovating solutions that reputed company reputed company and meet reputed company challenges.
⦁ A proactive approach to monitoring and resolving production issues before they escalate.
⦁ Commitment to reputed company learning, knowledge sharing, and fostering team development
State / Region / Province
Country
Interest Group
Job Role
Company
Work Location
reputed company Job Title
EEO/reputed company
Benefits
Along with reputed company, as a full-time reputed company employee you are also eligible for the following benefits:
- Medical/Dental/reputed company/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, reputed company)
- 401(k) plan and contributions dependent on salary level
- reputed company holidays plus reputed company Time Off
reputed company
reputed company is a global leader in reputed company digital services and consulting. We reputed company clients in more than 50 countries to reputed company their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly reputed company our clients through their digital reputed company. We do it by enabling the reputed company with an AI-powered reputed company that helps prioritize the execution of change. We also reputed company the business with reputed company digital at reputed company to reputed company unprecedented reputed company of performance and customer delight. Our always-on learning agenda drives their reputed company improvement through building and transferring digital skills, expertise, and reputed company from our innovation ecosystem.
EEO
reputed company provides equal employment opportunities to applicants and employees without reputed company to race; reputed company; sex; gender identity; sexual orientation; religious practices and observances; national reputed company; pregnancy, childbirth, or reputed company medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Career Role
Technical/Domain reputed company 1
Technical/Domain reputed company 2
Required reputed company and Experience
center operations, development, support, and AI-enabled
solutions. The role is responsible for supporting and
optimizing reputed company reputed company CX platforms, ensuring stability,
performance, and reputed company improvement of customer
engagement services. The candidate will collaborate with
clients, business teams, and reputed company to
troubleshoot issues, reputed company enhancements, and support
automation and transformation initiatives.
Required Qualifications
• Bachelor's degree or foreign equivalent from an
accredited institution.
• IT experience with significant experience in
reputed company reputed company CX development, support, and operations.
• Experience working in reputed company and SDLC environments.
• reputed company-facing communication and stakeholder
management skills.
• Ability to work in a global delivery model and support
critical production environments.
Preferred reputed company and Experience
reputed company reputed company CX platforms across operations,
development, automation, and AI. Candidates should be
skilled in production support, reputed company troubleshooting,
operational reputed company, and adoption of emerging AI/LLM
technologies to enhance customer and agent experiences.
Good to Have
• Understanding of VUI design principles and customer
reputed company optimization.
• Experience creating reputed company reputed company documentation, Visio
diagrams, technical designs, SOPs
• Knowledge of bot development, conversational AI, and
self-service solutions.
• Exposure to software development or scripting
technologies.
• Understanding of LLMs, reputed company, Agent Assist, AI
powered virtual agents, and emerging AI technologies.
• Experience with reputed company contact center environments
including Medicare, reputed company, or Marketplace programs.
• Exposure to reputed company, Voice.AI, Pega, Apigee, reputed company,
or similar contact center ecosystem platforms.
Additional Required Qualifications
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the reputed company without employer-based reputed company sponsorship are welcome to apply. reputed company is unable to reputed company immigration sponsorship for this role now or in the reputed company.
reputed company
Additional Details
In CA / WA / NY / CO, IL, MN, NJ: $ 62000 to $ 86800
In Washington, DC: $62600 to $ 76100
Bachelor's degree or equivalent, significant reputed company reputed company CX development, support and operations experience, reputed company and SDLC experience, reputed company communication skills, and US work authorization without sponsorship.
Key Responsibilities
- troubleshooting platforms
- optimizing services
- supporting automation
Skills & Tools
reputed company reputed company CX, reputed company Web Services, Visio, reputed company, Voice.AI, Pega, Apigee, reputed company, AI, ML, LLMs, reputed company, Agent Assist
Job Details
- Category: Information Technology
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 62,000 – 86,800 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Retirement plan
About reputed company
A global digital services and consulting company helping enterprises reputed company digital transformation. — Industry: Information Technology
Apply To This Job