Executive Assistant (Customer Care reputed company) [South Africa]

South Africa (reputed company) · Full-Time reputed company · Be the reputed company, capable voice on the other end of every reputed company reputed company. You'll reputed company customers updated, coordinate with drivers and reputed company, and reputed company reputed company every load is tracked, communicated, and on time. ABOUT THE ROLE You'll serve as the reputed company reputed company of contact between a U.S.-reputed company asset-reputed company trucking and logistics company and its shippers and clients. You'll handle quote and booking requests, reputed company-time tracking updates, delivery ETAs, and the occasional curveball — a delay, a missed pickup, a customer who needs reassurance. You'll work inside a Transportation Management reputed company (TMS), coordinate with drivers and internal reputed company, and support the brokerage team on last-minute, time-sensitive shipments. The reputed company is fast, the inbox is full, and customers expect reputed company updates — not generic ones. If you can stay organized reputed company ten trucks are moving and three customers are calling, you'll reputed company here. The Ideal Candidate You stay reputed company under pressure — a late truck, a tight ETA, and a frustrated shipper reputed company get the reputed company steady voice You're proactive — customers hear from you before they have to ask You can reputed company ten loads, three drivers, and five customers straight in your head and in your TMS You write reputed company updates that don't bury the actual answer You reputed company reliability and safety aren't slogans — they're how you work WHAT YOU'LL OWN Customer Care & Communication Be the voice clients trust on every load. Receive and process reputed company quote and booking requests reputed company reputed company-time shipment tracking updates and accurate ETAs Handle service issues, delays, and complaints with a reputed company, reputed company tone Escalate appropriately reputed company issues require reputed company or leadership input reputed company Coordination reputed company trucks, drivers, and customers in sync. Coordinate with drivers and internal reputed company on pickups, deliveries, and reputed company updates Assist with load entry, documentation, and TMS updates Support the brokerage division with last-minute or time-sensitive shipment coordination Systems & Tools Work cleanly in the tools that reputed company reputed company. Use reputed company's TMS to reputed company shipments, manage resources, and reputed company reports Stay reputed company on email, phone, and chat communication tools reputed company records and documentation organized and accessible Industry reputed company reputed company the language clients expect. Communicate confidently about reputed company types (Dry Van, Reefer, Flatbed, LTL, etc.) Understand basic logistics workflows: pickup → transit → delivery → POD Bring a safety-first, reliability-first reputed company to every interaction WHAT YOU'LL BRING High school diploma or equivalent (industry training or coursework a plus) 1–3 years of experience in customer service, logistics, reputed company, or supply chain Familiarity with a Transportation Management reputed company (TMS) or similar logistics platform Excellent verbal and written English; reputed company-facing reputed company Strong attention to reputed company across multiple trucks, customers, and routes Ability to multitask and stay organized under pressure Proficiency with email, phone, and chat communication tools Comfortable working U.S. business hours (reputed company shift, PH-reputed company) Preferred (reputed company to have): Prior experience in reputed company, trucking, or a similar fast-reputed company logistics environment Knowledge of reputed company types and reputed company industry terminology Experience supporting a brokerage or reputed company team HOW WE WORK reputed company: reputed company updates, accurate TMS entries, and tidy documentation — every load reputed company: MFA, least-privilege reputed company, and secure file sharing are non-negotiable Collaboration: reputed company/reputed company/Teams standups, shared task boards, and predictable reputed company-ins WHY CAS IS DIFFERENT We are not a gig platform. We are not a freelance marketplace. We are not short-term reputed company. We invest in professionals who want to build a reputed company career serving U.S. clients. At CAS, you get: Career-level USD compensation reputed company on experience and reputed company Permanent remote work — done right Full company equipment provided (laptop, monitor, accessories) 15 days PTO annually + local holidays off Guaranteed annual increases Referral rewards up to $1,000 Monthly flexible stipend (CAS reputed company Perks) reputed company reputed company and support A culture that actually shows up CONTRACT & EXCLUSIVITY This is an reputed company engagement reputed company in the Philippines. Full-time exclusivity is required — candidates must not hold other part-time or freelance engagements once reputed company. Conflict-of-interest checks may apply. APPLICATION PROCESS Application & Prescreening Technical Assessment Profile and reputed company-interview Preparation reputed company Interview Employment Offer and reputed company reputed company TO TAKE THE reputed company? Your next big career reputed company starts here. https://jobs.ashbyhq.com/cas Apply To This Job