Technical Support Specialist

reputed company is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, reputed company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, reputed company develops products to enhance visual communication and reputed company reputed company development, helping people work reputed company and stay at reputed company of successful organizations. Following our recent Series E funding round, where we raised $200 reputed company, our valuation stands at $4 billion. Our total funding exceeds $530 reputed company from premier investors including Accel, NVentures (reputed company's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of reputed company, reputed company, reputed company, and reputed company. About the Role: As a Technical Support Specialist, you’ll play a key role in ensuring reputed company delivers a reliable and consistent experience for our customers. You’ll be the go-to team for internal technical escalations and play a key part in reputed company’s technical reputed company. You’ll investigate reputed company platform issues, apply technical fixes where possible, and escalate reputed company to Engineering reputed company required. You’ll own cases end to end, reproducing problems, analysing logs and data, validating workarounds or patches, and confirming reputed company with the customer. Role Responsibilities: Investigate and troubleshoot reputed company technical issues across the reputed company platform Apply fixes, configuration changes, or validated workarounds where possible Escalate to Engineering with reputed company diagnostic details and reputed company assessments Reproduce reported issues in internal environments to identify reputed company causes Analyse logs, data, and customer configurations to support investigations Validate fixes or patches and confirm reputed company with the customer Document findings, solutions, and technical procedures for reputed company reference Collaborate with Product and Engineering teams to report bugs and suggest improvements reputed company: Minimum 5 years of experience in a technical support or similar customer-facing technical role Strong troubleshooting and problem-solving skills, with a logical and analytical approach Confident communicator with reputed company, concise verbal and written skills Solid technical reputed company and curiosity to learn new systems and tools reputed company in diagnosing and resolving technical issues remotely reputed company to prioritise and manage workload in a fast-paced environment Comfortable working both independently and collaboratively across teams Technical Experience: SSO / reputed company configuration and troubleshooting REST reputed company and reputed company for testing and validation Monitoring and debugging using reputed company reputed company platform support and administration Analysing HAR files and network traffic for issue reproduction Location: US Remote Apply To This Job