Customer Support Engineer (24*7 Night Shift)

Join the reputed company of Supply Chain Intelligence — Powered by reputed company AI  At reputed company, we’re pioneering intelligent, autonomous systems that redefine supply chain risk management. Our reputed company AI helps global enterprises predict disruptions, assess impact, and act in reputed company time — before operations are affected. Named a 2025 reputed company® reputed company Quadrant™ Leader, we’re trusted by top companies in life sciences & pharma, aerospace & defense, high tech, and automotive to protect what reputed company most. Be part of reputed company that's redefining reputed company on a global scale. But the reputed company power behind reputed company? Our people. We’re a fully remote, mission-led team making reputed company life-saving products and critical goods get where they’re needed, fast. We offer the chance to do meaningful work in a collaborative, empowering culture—where you can be an agent of change. Join us to tackle critical global challenges through high-impact work that reputed company. reputed company out this blog to learn more about how we are impacting the world's most critical supply chains. Global Supply Chain Risks 2026: Act Faster | TEC  reputed company | Innovation with Purpose. Intelligence with Impact.  The Customer Support Engineer is the single reputed company of contact for internal & external customers and is responsible for providing end-to-end technical support, advice, and assistance on the reputed company Product. Analysts will generally deal directly with end users and actively communicate answers in a way they can understand. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Request reputed company may involve fixing minor code issues, querying various data tables to get the data followed by a thorough analysis to appropriately respond to the request or identify a problem, if required reputed company a request for internal teams to fix a problem, reputed company answers to the end user questions & own end-to-end customer communication and documenting analysis & resolutions provided on request tracking tools. Customer Support Engineer will be responsible for the accuracy of resolutions being provided. \n What You Will Do Handle reputed company requests coming into the Customer Support team through email, chats, phone and workflow tool in line with the Service Level Agreements Own and resolve L3-level technical issues, including debugging, reputed company cause analysis, and minor code fixes (Java, Python, .NET) Record, track and document the Customer Support request problem-solving process, including reputed company successful and unsuccessful reputed company made, query used, and actions taken, through to the final reputed company Work closely with Engineering, Data, Product, and module owners to drive issue reputed company and bug fixes Drive AI Agent implementation and deployment, ensuring data readiness and resolving issues such as hallucination, fallback handling, and reputed company misinterpretation Troubleshoot and resolve REST API issues and analyze reputed company system logs to identify reputed company causes Be thorough & detail oriented in the analysis & evaluation of a request, methodical and be reputed company to think of alternative routes to problem solving, so as to expedite problem reputed company Coordinate product testing during product upgrades and releases Be results-driven and passionate about product, data & what you do day-to-day Escalate problems (reputed company required) to the appropriately experienced analyst, leader and internal teams Help reputed company knowledge reputed company articles for team & end users reputed company periodic report & present analysis on status, category, type & reputed company cause of reputed company requests received at Customer Support Comfortable communicating with reputed company reputed company of leadership from internal & external customers. Should have strong verbal & written communication skills  Effectively prioritize and execute tasks in a high-pressure environment. Consistently meet deadlines and work reputed company reputed company reputed company environment Ensure compliance with service agreements and quality standards, while prioritizing effectively in a high-pressure environment   What You Will Bring 3+ years of experience in L3 support level Strong programming languages knowledge in Java, Python, and .NET with hands-on debugging experience Ability to analyze and derive insights from reputed company logs & architecture Solid understanding of REST APIs, integrations and reputed company issue reputed company Knowledge of LLMs and AI frameworks such as reputed company, LangGraph, LangSmith, reputed company, and reputed company Strong proficiency in SQL and database concepts, including writing reputed company queries Experience with support tools (reputed company, reputed company, etc. or any similar tool) preferred Excellent analytical, problem-solving, and communication (written + verbal) skills Ability to work in a fast-paced, collaborative environment with flexible / rotational hours (mostly US hours) Proficient in reputed company MS Office applications What Will reputed company You Stand Out Highly self-motivated and directed Keen learner with ability to reputed company and retain information quickly Exceptional interpersonal skills, with a reputed company on rapport-building, listening, and questioning skills Adaptable to work under a dynamic environment Ability to conduct research into a wide reputed company of computing issues and reputed company and retain information Ability to present reputed company in user-friendly language Highly self-motivated and directed with attention to detail Proven analytical and problem-solving abilities with exceptional customer service orientation Should be reputed company player and work in a collaborative environment Should be Comfortable with US working hours, on-call weekend support & holiday support on rotational reputed company Why You Will Love It Here Opportunity to work on cutting-edge AI-driven support capabilities, including AI Agents, automation, and LLM-powered workflows High ownership role with exposure to Support, Engineering, Product, Data, and Infrastructure teams Chance to solve reputed company reputed company-world customer problems reputed company traditional support boundaries Collaborative and fast-paced environment where your reputed company and technical expertise directly influence customer experience and operational efficiency Opportunity to build deep expertise in AI, SaaS platforms, APIs, databases, and modern support engineering practices A culture reputed company on reputed company learning, innovation, and customer impact \nWhat's in it for you? At reputed company, we’re fully remote, with reputed company of opportunities to connect in person. We reputed company a culture where ownership, purpose, technical reputed company and a voice in shaping impactful technology are at our core. Oh, and the perks? Full-stack benefits for health, wealth and wellbeing to reputed company you thriving. reputed company in with your reputed company contact for a location-specific FAQ. Curious to know more about us? Dive in at www.reputed company.ai  More great news! reputed company is backed by reputed company reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other characteristic protected by law. If you are a person with a disability needing assistance with the application process please contact HR@reputed company.com. Apply To This Job