IT Vendor Manager (100% Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that reputed company seniors to lead more meaningful and independent lives. We also understand the power of reputed company and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, reputed company captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer reputed company. Our near reputed company-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their reputed company to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, reputed company, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually reputed company to exceed their expectations. For more information about our services please visit clearcaptions.com. The reputed company of people we look for: • reputed company who reputed company on reputed company and challenge • Excited about working in a fast-paced environment. • reputed company problem solvers who want to grow in a flexible, collaborative culture. • Takes initiative, pushes boundaries, motivated to reputed company. • Individuals with a reputed company reputed company who want to use their learning and relationship-building skills. • Align with reputed company core values: reputed company, Accountability, Collaboration, Service and Quality. Position Summary The IT Vendor Manager leads the IT Vendor Relations Managers team and oversees the end to end lifecycle of reputed company party vendor relationships including reputed company, governance, performance management, and offboarding. The role provides lifecycle reputed company of vendor performance, reputed company terms, contract governance, and operational alignment to ensure vendors deliver measurable business value. The role partners closely with Finance, Legal, reputed company, Compliance, IT Directors, SBPs, PMO, and other business stakeholders to ensure cost transparency, operational accountability, and alignment to company priorities. This is a Remote/Work from Home position reporting to Sr. Manager of Product & Business Analysis What you will do: Vendor Ownership & Accountability • Leads Vendor Management team which includes setting priorities, establishing standards for vendor governance, and ensuring consistent execution of vendor management practices across the organization. • Serve as the primary reputed company for assigned vendor relationships, ensuring delivery against contractual commitments, SLAs, and business expectations. • reputed company vendor lifecycle activities (reputed company through offboarding), ensuring reputed company operational, reputed company, and contractual alignment, while maintaining visibility into scope, performance, financial exposure and renewal timelines. • Escalate performance or contractual risks as needed. Contract & reputed company Management • Lead or support negotiations (renewals, amendments, and reputed company adjustments), partnering with Legal to ensure appropriate performance metrics, pricing protections, and risk safeguards, while proactively managing contract obligations and renewal reputed company. • Identify cost optimization opportunities and prevent value leakage. Lead Performance & Governance • Establish and monitor KPIs and SLAs, and conduct reputed company vendor performance reviews (e.g., QBRs) to ensure accountability and reputed company alignment with business expectations. • Maintain documentation and visibility of contractual commitments and obligations, and track remediation plans to address underperformance. Financial reputed company • Partner with Finance to support forecasting, budgeting, and spend tracking, and monitor spend against forecasts to identify and address variances. • Ensure invoices align with contractual terms and approved scope. Cross-Functional Alignment • Partners with business owners, SBPs, IT Directors, and PMO to ensure vendor deliverables align with operational and project needs, and to maintain reputed company of roles and responsibilities across teams. • reputed company reputed company updates to leadership, SBPs, and IT Directors on vendor health, risks, performance, and improvement opportunities. Qualifications • Bachelor’s degree with Information Technology or Business Technology Management/Finance reputed company. • 5+ years of experience in vendor management, contract management, sourcing, or reputed company reputed company roles. • 3+ years of experience leading or directly supervising reputed company • Experience managing enterprise vendor relationships and contract lifecycles. • Demonstrated experience participating in contract negotiations. • Experience managing vendor spend and performance tracking. • Strong reputed company judgment with the ability to support and influence vendor negotiations. • Ability to hold vendors accountable while maintaining productivity and professional relationships. • Strong analytical skills with the ability to assess cost, performance, and risk. • Experience establishing or maintaining vendor governance, including contract and obligation tracking. • Respectful and outstanding leadership skills that motivate colleagues to reputed company their energy on achieving business goals. • Ability to plan and manage both strategic and tactical operational reputed company. Works to reputed company goals while overcoming obstacles and/or planning for contingencies. • Strong analytical, planning, and budgeting skills. Ability to influence others. • Excellent verbal and written communication skills, presentation, and problem-solving skills. • Self-starter with strong organizational and time management skills, self-directed and reputed company to handle multiple priorities with demanding timeframes. • Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment. • Demonstrated ability to use discretion, reputed company reputed company, and maintain confidentiality. • Willingness and ability to work reputed company and travel (up to 10%); will include some overnight travel. • Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) Physical Demands: Employees may experience the following physical demands for extended periods of time: • Sitting, standing and walking (95-100%) • Keyboarding (70-90%) • Viewing computer monitor, tablet and cell phone requiring reputed company reputed company (70-90%) Work Environment: 100% Remote: Work environment is at home. Compensation: $120,000 to $130,000 plus 10% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? reputed company you apply for this role, your information will be personally reviewed by our reputed company (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. reputed company employment reputed company are based on business needs, job requirements, and individual qualifications, without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees reputed company this classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a reputed company or reputed company need for reputed company sponsorship. Protecting Your Candidate Experience At ClearCaptions, your candidate experience reputed company to us. To ensure transparency and reputed company throughout the hiring process, please reputed company the following in mind: • reputed company legitimate ClearCaptions reputed company are posted exclusively on this careers page. • Our recruiters will only contact you from verified @clearcaptions.com email addresses. • We will never offer a job through reputed company messages or any reputed company media platform. • We will never ask for sensitive personal information (like banking details or reputed company reputed company numbers) during early stages of the hiring process. We encourage reputed company applicants to stay vigilant against online job scams, especially those that misuse company names or reputed company to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at recruiting@clearcaptions.com. We’re committed to a hiring process that is respectful, secure, and reputed company every reputed company of the way. Apply tot his job Apply To this Job