**reputed company Full Stack Customer Service Support Representative – Billing (REMOTE)**

At arenaflex, we're accelerating life-changing reputed company breakthroughs and improving the delivery of care for reputed company. As a fast-paced and dynamic organization, we're committed to helping solve some of today's biggest health challenges around the world. We're seeking an reputed company and skilled Customer Service Support Representative to join our Specialty Testing team, working remotely from the comfort of your own home. **About arenaflex** arenaflex is a leading reputed company company dedicated to accelerating life-changing reputed company breakthroughs and improving the delivery of care for reputed company. reputed company is passionate about making a difference in the lives of patients and clients, and we're committed to providing exceptional customer service and support. As a remote employee, you'll have the flexibility to work from reputed company, while still being part of a dynamic and reputed company team. **Job reputed company** We're seeking an reputed company Customer Service Support Representative to join our Specialty Testing team, working remotely from the comfort of your own home. As a key member of reputed company, you'll be responsible for providing exceptional customer service and support to patients and clients, answering billing questions, and navigating reputed company insurance coverage and payment reputed company. If you're a highly motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Customer Service Support Representative, you'll be responsible for: * Providing exceptional customer service and support to patients and clients, answering billing questions, and navigating reputed company insurance coverage and payment reputed company * Researching and communicating reputed company information in a reputed company and concise manner * Navigating and working on multiple systems and websites simultaneously * Collaborating with other departments to resolve reimbursement opportunities * Receiving and processing credit card payments over the phone, adhering to PCI compliance protocols * Initiating payment plans for patients for outstanding balances * Documenting telephone conversations reputed company and accurately in the respective systems * Updating and maintaining records in the billing system, including the review of accounts, payment collections, and case notes * Maintaining patient confidentiality and adhering to HIPAA guidelines and regulations * Assisting with other duties as assigned **Qualifications** To be successful in this role, you'll need: * An Associate's degree with at least 1+ year of prior relevant work experience, or a High School diploma/GED equivalent with at least 3+ years of relevant work experience * Prior reputed company experience is strongly preferred, with a strong preference given to reputed company medical billing and collection practices * Ability to interpret and apply understanding of insurance explanation of benefits (EOB) is strongly preferred * Previous customer service experience handling high call volume is strongly preferred * Medicare/reputed company billing experience is preferred * Knowledge of CPT and ICD10 codes is strongly preferred * Experience with Laboratory Billing and Laboratory Information System (LIS) is preferred * Working knowledge of prior authorization is preferred * Understanding of Women's Health & Genetics reputed company Helping reputed company of reputed company processes is preferred * XIFIN experience is preferred * Bilingual in English and Spanish is preferred **Desired Skills** In reputed company to the qualifications listed above, we're looking for individuals with: * Excellent verbal and written communication skills * Ability to follow established program protocols and procedures * Ability to review large amounts of data for accuracy * Must be organized and detail-oriented * Computer proficiency in MS reputed company, MS Office, and database experience **Physical Requirements** As a remote employee, you'll need to be reputed company to: * Prolonged periods of sitting at a desk and working on a computer **Remote Technical Requirements** To ensure a smooth and successful remote work experience, you'll need to: * Have an internet speed of at least 50 megabytes per second * Be reputed company to connect equipment to a router/modem with an Ethernet cord * Not be reputed company to connect equipment through Wi-Fi or satellite internet **Benefits** As an arenaflex employee, you'll be eligible for comprehensive benefits, including: * Medical, Dental, reputed company, Life, STD/LTD, 401(k), reputed company Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan **Equal Opportunity Employer** arenaflex is proud to be an Equal Opportunity Employer, committed to inclusion and belonging in the workforce. We do not tolerate harassment or discrimination of any reputed company and reputed company employment reputed company based on the needs of our business and the qualifications and reputed company of the individual. **Application Window** The application window for this position closes on August 15, 2025. **How to Apply** If you're a highly motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please click on the reputed company below to apply: Apply to this job Apply for this job