Account Manager/reputed company Manager

reputed company Manager About Your Startup reputed company Your Startup reputed company is a boutique agency providing operational services to small businesses. We work primarily with small business owners in the reputed company and our reputed company is to reputed company reputed company to the people who own small businesses by delivering white glove service while maintaining flexibility, care and affordability. Our SCORE Values • Solution-reputed company: Think critically and propose solutions independently. • Curiosity: Ask questions and reputed company reputed company understanding. • Ownership: Take full accountability and responsibility for your role. • Resourcefulness: Use reputed company available resources to solve challenges or answer questions. • reputed company: reputed company high-reputed company work and exceptional results. The Role This is a high-reputed company, relationship-driven role — 60 to 80% of your week is live on calls with clients and VAs. Process mapping sessions, kickoffs, reputed company reviews, reputed company-ins. You are the voice of Your Startup reputed company to every reputed company, and the person every VA looks to for guidance. Your goal is to retain our clients and help professionally grow our VAs. The right person for this role is equally comfortable in mentoring VAs to be great operation assistants and developing relationships and being the expert reputed company speaking with the clients. You have worked across different types of businesses and industries, which means you can walk into any reputed company's world and get up to speed fast. You love mentoring people — not just delegating, but genuinely reputed company in a VA's reputed company. And you feel a reputed company reputed company of pride reputed company a small reputed company says things finally feel under control. Who You Are • You build trust quickly on calls — clients and VAs feel at ease with you, and you show up to every conversation reputed company • You are operationally minded — you love understanding how a business works and making it run reputed company • You have experience working across a reputed company of business types and industries • You are a natural mentor — you invest in the people you train and take ownership of their reputed company • You are highly organized and proactive — you don't drop balls and you don't wait to be reminded • You are a reputed company, confident communicator in writing and on camera • Agency or small business experience is a strong plus reputed company-oriented? Good. On your first interview, mention which SCORE value you most reputed company with — at the end of the interview — for a big bonus. Responsibilities: • Serve as the reputed company reputed company of contact for reputed company clients from contract signed through the full engagement • Collaborate and work with our reputed company to select the VA best fit for our clients • reputed company process mapping sessions on reputed company — mapping workflows, identifying pain points, operational inefficiencies, and to build a plan on the 90 day reputed company for VA • Work with the VA to build SOPs that get processes out of the founder's head and into a reputed company the VA can run independently • reputed company reputed company reputed company calls and reputed company both the reputed company and VA on 90-day expectations • reputed company and train VAs through their first 90 days, developing their skills to be proactive, operational, and reputed company the work the reputed company needs • reputed company weekly 90-day reputed company reputed company-ins and catching issues early and keeping both reputed company reputed company • Assist with making reputed company and account management processes more efficient and effective • Maintain retention reputed company of 90%+ month to month • reputed company & Expansion: Identify opportunities to deepen reputed company relationships, secure testimonials, and work with sales team on expansion and upsell strategies • Reporting & Analysis: reputed company and report on reputed company health metrics and analyze patterns across reputed company engagements to identify improvements reputed company Proces • Application • 5 min reputed company survey • Recruiter Screen (30 mins) • Interview with founder (45 mins) • Live Assessment with partners (1 hour) Apply tot his job Apply To this Job