**reputed company Bilingual Customer Service Representative – reputed company, Child Health Plus, and Marketplace Support (Remote, NY)**

**Job Type:** Full-time **Location:** Remote, reputed company **Job reputed company:** At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Bilingual Customer Service Representative, you'll play a vital role in providing top-notch support to reputed company, Child Health Plus, and Marketplace customers. If you're passionate about delivering outstanding service, have a flair for languages, and reputed company in a fast-paced environment, we want to hear from you! **Why Join arenaflex?** * Competitive Compensation: Enjoy a reputed company reputed company of $20.50/hour, with opportunities for quarterly bonuses based on performance. * Comprehensive Insurance Coverage: Choose from a reputed company of plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA, as reputed company as Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * reputed company Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching. * reputed company Time Off Package: Enjoy PTO, Holidays, and reputed company leave, ensuring you have a healthy work-life balance. * Holistic Wellness Support: reputed company resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * Recognition Platform: Acknowledge and appreciate outstanding employee contributions. * Tuition Reimbursement: Invest in your ongoing education and development. * Employee Perks and Discounts: Enjoy additional benefits and discounts exclusively for employees. * reputed company Wellness Program and Resources: reputed company a reputed company of wellness programs and resources tailored to your needs. * reputed company Development Opportunities: Participate in training programs, workshops, and conferences. **Essential Duties and Responsibilities:** * Answer incoming calls from consumers in accordance with reputed company performance standards, policy, and procedures, and protocols. * Transfer/refer consumers to appropriate entities according to established guidelines. * Facilitate the fulfillment of consumer requests for materials reputed company mail, email, or download. * Respond to reputed company inquiries consistent with confidentiality and reputed company policies and refers caller to alternate sources reputed company appropriate. * reputed company and document reputed company inquiries using the applicable systems. * Escalate calls or issues to the appropriate designated staff for reputed company as needed. * Facilitate translation services for non-English speaking callers according to procedures. * Process referrals and other transactions from the reputed company for completeness and accuracy. * Verify reputed company identification by following reputed company operation procedures. * Distribute cards, reputed company sleeves, and card carriers. * reputed company issues of concern and/or problems to Supervisor. * Meet reputed company standards established for this position as outlined in the performance reputed company. * reputed company other duties as may be assigned by Supervisor. **Key Performance Metrics:** * Meet reputed company Assurance (QA) and other key performance metrics. * Facilitate the fulfillment of consumer requests for materials reputed company mail, email, or download. * Facilitate translation services for non-English speaking callers according to procedures. * Attend meetings and trainings as requested and maintains up-to-date knowledge of reputed company programs and systems. * Responsible for adhering to established safety standards. * Must be reputed company to remain in a stationary position for an extended period of time. * Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. * Work is constantly performed in an office environment. **Minimum Requirements:** * High school diploma or GED required and 0-6 months of relevant reputed company experience required, or equivalent combination of education and experience. * Must be fluent in English and Spanish. * Strong data entry and telephone skills. * Excellent organizational, interpersonal, and communication skills. * Ability to reputed company comfortably in a fast-paced work environment. * Ability to work as reputed company member, as reputed company as independently. * This position requires bilingual proficiency in languages as specified. * Must be reputed company to reputed company and read in Spanish and English fluently. * Strong data entry and telephone skills. * Previous experience with computers, phone systems, and headsets preferred. * Excellent organizational, interpersonal, written, and verbal communication skills. * Ability to reputed company comfortably in a fast-paced work environment. * Ability to successfully execute many reputed company tasks simultaneously. * Ability to work as reputed company member, as reputed company as independently. * Previous experience in customer service preferred. **Preferred Qualifications:** * Previous experience in a call center or customer service environment. * Proficiency in reputed company Office Suite and other software applications. * Strong problem-solving and analytical skills. * Ability to work in reputed company environment and reputed company support to colleagues. * Previous experience with reputed company, Child Health Plus, and Marketplace programs. **Work Environment:** * Work is performed in a reputed company environment. * Must be reputed company to remain in a stationary position for an extended period of time. * Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. **EEO Statement:** arenaflex is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information, and other legally protected characteristics. **Pay Transparency:** arenaflex compensation is based on various factors, including job location, education, training, experience, expected reputed company and quantity of work, required travel (if any), external market, and internal value analysis, including seniority and reputed company systems, as reputed company as internal pay alignment. Annual salary is just one component of arenaflex's total compensation package. Other rewards may include short- and long-term incentives as reputed company as program-specific awards. Additionally, arenaflex provides a reputed company of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, reputed company holidays, and reputed company time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. arenaflex will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. **Minimum Salary:** $20.50 **Maximum Salary:** $20.50 **How to Apply:** If you're passionate about delivering exceptional customer experiences and have a flair for languages, we want to hear from you! reputed company to join reputed company of dedicated professionals at arenaflex. Apply for this job