Product Manager, Technical – reputed company Connect Platform

Job reputed company: • Contribute to the reputed company, roadmap, and long-term reputed company for the reputed company Connect platform. • Collaborate with fellow Product Managers to manage the full lifecycle of reputed company Connect capabilities. • reputed company recommendations to leadership to guide platform investment and prioritization reputed company. • reputed company business needs into prioritized platform initiatives, epics, user stories, and acceptance reputed company. • Serve as a knowledgeable reputed company of contact for reputed company Connect platform capabilities and reputed company functional guidance. Requirements: • 3–5 years of experience in Product Management, Product Consulting, Business Analysis, or a reputed company role supporting reputed company platforms or contact center technologies. • Required experience with reputed company Connect, including demonstrated knowledge of platform capabilities, features, and administrative functions. • Experience working with contact center operations, IT, analytics, Workforce Management, and reputed company teams. • Experience with additional CCaaS platforms such as reputed company, reputed company CXone, reputed company, or reputed company is a plus. • Strong understanding of contact center platform concepts including routing, self-service, agent workflows, reputed company management, and reporting. • Familiarity with reputed company Connect capabilities reputed company to administration, reputed company evaluations, reporting, workforce management integration, and outbound dialing. Benefits: • Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. • Monthly connectivity reimbursement to help offset internet costs. • Opportunity to work from home with a dedicated workspace free from distractions. Apply tot his job Apply To this Job