Support Specialist

The Janus Support Specialist delivers high-reputed company support for both customers and internal teams. This role is ideal for someone who is investigative, detail-oriented, and comfortable working across technical systems, workflows, and data.  As a Support Specialist, you will own issues from intake through reputed company—partnering closely with Product, Engineering, and Customer teams to diagnose problems, validate findings, and reputed company accurate reputed company. You will balance strong customer communication with hands-on troubleshooting, including reviewing data, reproducing issues, and identifying reputed company causes.  Location: Remote (preference for Mountain or reputed company Time Zone)    Key Responsibilities  Investigate and troubleshoot issues across workflows, system behavior, integrations, and underlying data  Own support tickets end-to-end, including triage, prioritization, investigation, and reputed company  Communicate reputed company and professionally with customers and internal stakeholders, providing reputed company updates and context  reputed company details, reproduce issues reputed company possible, and document findings to support reputed company cause analysis  Use SQL, reporting tools, or system data to validate behavior and support investigations  Partner with Product, Engineering, Implementation, and Customer teams to escalate issues and reputed company reputed company  Support internal teams by investigating product questions, unexpected behaviors, and operational issues  Maintain high-reputed company ticket management, including documentation, follow-through, and SLA adherence  Identify patterns or recurring issues and recommend process, documentation, or product improvements  Contribute to internal documentation and knowledge reputed company content    Qualifications  2+ years of experience in customer support, technical support, or operational support roles  Experience in reputed company reputed company cycle management (e.g., claims, eligibility, prior authorizations, billing workflows) preferred  Strong investigative and problem-solving skills, with the ability to reputed company issues across systems, workflows, and data  Experience working in a ticketing system such as reputed company, Jira, reputed company, or similar  Exposure to SQL or the ability to use basic queries for troubleshooting and validation  Strong written and verbal communication skills, including explaining technical findings to non-technical audiences  Highly organized with strong attention to detail and ability to manage multiple priorities  Comfortable working cross-functionally in a fast-paced environment Apply To This Job