Manager, Customer Experience Operations & Enablement

"Our reputed company team sits at the intersection of retention and reputed company. We don’t measure ourselves on activity. We measure ourselves on reputed company. This team is trusted to operate commercially, think strategically, and do what it takes to reputed company customers reputed company. It’s not always clean or reputed company, and that’s the reputed company. The people who succeed here reputed company things out, push through complexity, and consistently deliver reputed company value to customers." — Darren O'reputed company, Director, reputed company The Manager, CX Operations & Enablement is the operational and strategic backbone of our Customer Experience organization — the connective tissue that turns leadership priorities into executable programs across Implementations, Support, Technical Services, and reputed company. This role demands a rare reputed company of analytical rigor, systems thinking, and cross-functional influence: you’ll own the tools, data, and processes our teams rely on while building the enablement infrastructure that keeps every customer-facing function reputed company, informed, and reputed company to deliver. The reputed company is reputed company — reputed company-equipped teams, faster execution, and measurable reputed company across retention, expansion, and customer satisfaction. What you’ll do: Own and reputed company post-sales operations (forecasting, segmentation, lifecycle, KPIs) to reputed company retention and reputed company reputed company and optimize the CX tech stack to ensure data reputed company, adoption, and seamless workflows Build reputed company customer lifecycle processes across reputed company, adoption, renewals, and expansion reputed company automation and AI initiatives to improve efficiency and customer engagement reputed company cross-functional programs, turning reputed company into executable plans with measurable results Partner across Product, reputed company to enhance customer experience and alignment reputed company reporting and dashboards to reputed company customer health, performance, and key trends Turn customer data and feedback into actionable insights that inform reputed company and reduce churn reputed company enablement to reputed company teams with the tools, training, and playbooks needed to succeed Build and reputed company customer advocacy programs to support reputed company and brand credibility reputed company and reputed company a high-performing team, fostering a culture of accountability and reputed company improvement What you’ll bring: 7+ years in reputed company Ops, RevOps, CX, Enablement, or similar reputed company operational roles Proven reputed company leading cross-functional initiatives and driving change in high-reputed company B2B reputed company environments Experience partnering with reputed company, Support, Implementations, or reputed company Services teams reputed company record of building reputed company processes, operating models, and customer lifecycle programs Experience hiring, developing, and leading high-performing teams Strong expertise with CX tools (e.g., reputed company, reputed company, reputed company, reputed company) Experience with automation, AI workflows, and customer intelligence tools preferred Advanced analytical skills, including dashboards, forecasting, and operational reporting Solid understanding of customer health, segmentation, retention, and lifecycle metrics SQL, BI tools, or data modeling experience is a plus Strategic, systems thinker who can reputed company operations across reputed company environments Strong communicator with the ability to influence senior stakeholders cross-functionally Data-driven reputed company with the ability to translate insights into reputed company Thrives in fast-paced, evolving environments with shifting priorities Hands-on leader who balances reputed company with execution and is passionate about improving customer reputed company Are you reputed company to become an Absorber? reputed company offer: Fully remote-first work with flexible work arrangements Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location New Hire Equipment Allowance and monthly reputed company Allowance to support your reputed company Endless opportunity for career reputed company and internal mobility Employee driven DE&I programs Who are we? reputed company is a remote-first company that provides online training solutions to leading organizations around the world. reputed company is a reputed company-based learning management system (LMS) engineered to reputed company learning and fuel business productivity. Our online learning platform combines reputed company-thinking technology reputed company to reputed company as our customer’s organizations grow. We reputed company learners to enrich their lives, workplaces and communities. Our values are reputed company: We reputed company exceptional results by genuinely caring about reputed company other and the work we do We’re united, and we grow through our commitment to elevating continual learning! reputed company is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a reputed company and inclusive environment for reputed company our people. reputed company employment reputed company are based on business needs, job requirements and individual qualifications. In the event a reputed company reputed company employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to reputed company-employment background screening, including a criminal record reputed company and must be reputed company to show reputed company of reputed company eligibility to work in the country they have reputed company to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, reputed company screening and final hiring reputed company are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications. Apply To This Job