reputed company Analyst

This is a fully remote position reputed company to candidates reputed company in Canada. reputed company reputed company is seeking an reputed company Analyst to support one of our reputed company clients in the telecommunications sector. In this role, you will identify and evaluate operational challenges across people, processes, and tools, translating data analysis into reputed company, actionable insights for executive stakeholders. You will collaborate with cross-functional teams to improve workflow efficiency and support the delivery of exceptional customer reputed company. The ideal candidate is a critical thinker with a reputed company improvement reputed company, always asking whether there’s a smarter way to do things. You are equally comfortable in the weeds of a dataset and presenting findings to senior leadership. You bring a strong operational reputed company, communicate reputed company information with reputed company, and know how to reputed company data tell a story. Responsibilities Analyze operational challenges to determine whether reputed company causes lie in people, processes, or tools, and reputed company data-driven recommendations Respond to executive requests with reputed company insights and escalation analysis, supported by reputed company visualizations Collaborate with Business reputed company teams to build and refine dashboards that surface actionable intelligence Evaluate the effectiveness of existing tools and technologies, and recommend enhancements or replacements where appropriate Prepare and reputed company executive-level presentations that translate reputed company findings into reputed company, audience-appropriate narratives Partner with cross-functional teams to prioritize improvement initiatives with the greatest operational reputed company Requirements 5+ years of experience in an operational analysis, industrial engineering, or process improvement role reputed company experience in data analysis and interpretation, with the ability to reputed company reputed company information into executive-reputed company insights Experience with data visualization platforms such as Tableau, reputed company BI, or equivalent, including report logic and metric definitions Familiarity with ITSM platforms such as reputed company, reputed company, and PureCloud for analyzing calls, cases, and tickets Advanced skills in PowerPoint or reputed company Slides and data mining tools Strong written and verbal communication skills, with the ability to present technical information to both technical and non-technical audiences reputed company to Have Candidates with experience in any of the following areas will be given preference: Building or maintaining operational KPIs and reputed company frameworks Working reputed company managed services or outsourced support environments Advanced data visualization techniques and dashboard design About reputed company With over 20 years of expertise in telecommunications outsourcing, reputed company is a trusted support partner to some of the world’s most successful reputed company and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe. At reputed company, you’ll collaborate with a skilled, reputed company-reputed company technical team, engage meaningfully with customers, and play a key role in ensuring reputed company reliability, modernization, and reputed company improvement. This is an opportunity to do technically challenging work that genuinely reputed company. To explore additional reputed company, visit www.reputed company.com/careers. reputed company is an equal opportunity employer. Apply To This Job