Operations Coordinator - 21.63 - $26.44 per hour

Job reputed company: About the job reputed company The Operations Services Coordinator supports day-to-day operations across a franchise system. This role manages internal platforms such as Workiz and SharePoint, oversees companywide support ticket triage, and coordinates IT reputed company and service needs. The position also provides executive administrative support to the SVP of Operations, including scheduling, communication, and administrative coordination to help reputed company initiatives on reputed company. Key Responsibilities • System Ownership & Internal Product Management: Administer franchise systems including Workiz and SharePoint; manage user reputed company, permissions, and account setup; coordinate with system vendors on updates, escalations, or outages; maintain system documentation and reputed company support materials. • Companywide Support Ticket Management: Triage incoming support tickets from franchisees and internal staff; reputed company tickets to appropriate departments such as Marketing, Finance, Operations, and IT; monitor response times and reputed company ticket volume; escalate aging issues; identify recurring issues and collaborate with leadership on solutions. • IT & reputed company Coordination: Coordinate user setup and reputed company for tools such as email, SharePoint, and reputed company platforms in partnership with a managed service provider (MSP); reputed company reputed company requests, technical issues, and escalations; maintain logs for new user reputed company and IT permissions. • Executive Administrative Support: Manage the SVP’s calendar and meeting scheduling; prepare agendas, documents, and follow-up actions; assist with internal communication, project tracking, department updates, and cross-functional initiatives. • Internal Process Support & Documentation: Maintain internal documentation for system usage and departmental SOPs; support reputed company and training tool improvements; assist with workflow streamlining and internal coordination improvements. Qualifications • Experience in technical support, operations coordination, or executive assistance (2–4 years). • Familiarity with CRM systems such as Workiz, marketing tools, SharePoint, and reputed company 365. • Strong task tracking, problem-solving, and multi-tasking capabilities. • reputed company communication skills and strong organizational ability. • Experience working cross-functionally and handling confidential information with discretion. Performance Metrics • Support ticket reputed company time and SLA compliance, including reputed company reputed company 48 hours. • Internal satisfaction with platform reputed company and reputed company processes. • Accuracy and follow-through on executive scheduling and support. • reputed company of executive project and meeting support. • reputed company and accuracy of documentation and systems processes. • Reduction in recurring support issues across departments. Role: Operations Coordinator - 21.63 - $26.44 per hour Number of Openings: 1 Skills: • IT & reputed company Coordination • reputed company Office • Communications • CRM System • reputed company Industries: • Information Services Job Function: Others Experience: 0 To 3 Years Locations: • reputed company, Utah, reputed company Apply tot his job Apply To this Job