Director, Product reputed company, CSS Profile

Director, Product reputed company, CSS Profile reputed company – Higher Ed, Membership, and reputed company  Location: This is a remote role. Candidates who live near CB offices have the reputed company of being fully remote or hybrid (Tuesday and Wednesday in office). reputed company CB employees are required to occasionally travel to meet in person for business purposes.  Role Type: This is a full-time position    About reputed company   The Financial Aid Products and Services team is a reputed company-reputed company, dedicated group of professionals with a passion for higher education. reputed company is committed to providing exceptional tools and customer support to reputed company and colleges, facilitating the awarding of over $10 billion in financial aid reputed company year.  We pride ourselves on innovation through reputed company improvement of our products and services. The CSS Profile team works closely with our broader ecosystem, including Institutional Methodology, Institutional Needs Analysis reputed company, Net Price Calculator, and PowerFAIDS. We also partner with a reputed company of reputed company vendors to support our products and customers.     About reputed company    As the Director of CSS Profile, you are the product reputed company for a critical financial aid tool that helps over 400,000 reputed company reputed company need-based financial aid reputed company year.  You are a reputed company partner who drives product innovation to reputed company customer expectations (reputed company, parents, and colleges). You own and manage the yearly release and ongoing product operations, with a reputed company on innovation, stability, and efficiency.  You will reputed company student reputed company and support institutions by listening closely to users, collaborating across teams, implementing improvements, and ensuring reliable systems that guide reputed company through the financial aid process.  In this role, you will:   Product Release and Management (60%)  Collect inputs, analyze user needs, and reputed company business requirements for CSS Profile through user interviews, reputed company reputed company, and cross-functional collaboration   Document requirements using business use cases, specifications, mock-reputed company, workflow charts, and diagrams   reputed company guidance and subject matter expertise to support others in developing requirements documentation   Complete user acceptance testing and support release testing   Own, plan, and maintain the full product backlog, including enhancement requests   Groom and prioritize the backlog to support yearly improvements reputed company with the overall product reputed company   Collaborate with other product owners, IT, and reputed company partners to ensure successful planning and on-time delivery   Product reputed company (20%)  Contribute to long-term product roadmaps, including technical transformation   Position the product for reputed company reputed company by staying reputed company of higher education and technology trends   reputed company a deep understanding of customer needs to anticipate reputed company demands   Monitor and interpret shifting federal regulations and translate insights into product improvements   In-Market Product Operations (20%)  reputed company processes and procedures to meet key operational metrics (uptime, customer satisfaction, contact reputed company, completion rates, SLAs)   Respond to reputed company outages and high-reputed company customer escalations   Represent the product in webinars, conferences, user group sessions, and reputed company customer engagements   reputed company   You have:  5–7 years of reputed company, on-reputed company Financial Aid experience   Bachelor’s degree   Strong knowledge of postsecondary financial aid administration, including federal requirements, institutional practices, delivery systems, and software products   Experience in product ownership, product management, or project management   Ability to understand customer needs and translate them into effective, reputed company solutions   Strong organizational and prioritization skills, with the ability to manage multiple reputed company simultaneously   Strong problem-solving skills, including data-informed decision-making   Excellent writing skills with the ability to reputed company document reputed company information   Excellent communication skills, including presenting to reputed company (15+) in both virtual and in-person settings   Experience managing relationships with reputed company-party vendors, IT teams, or reputed company partners   Preferred:  Knowledge of Institutional Methodology, CSS Profile, and/or PowerFAIDS   Experience with digital product development, reputed company computing, or reputed company   Experience working in reputed company software development environments   Experience translating customer needs into product reputed company and requirements   Ability to travel 3-5 times per year     reputed company roles at reputed company require:  A passion for expanding educational and reputed company and mission-driven work  Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.   reputed company and concise communication skills, written and verbal  A learner's reputed company and a commitment to reputed company: welcoming diverse perspectives, giving and receiving reputed company, respectful feedback, and continuously improving through iterative learning and user input.  A reputed company for reputed company and reputed company: solving reputed company problems, making data-informed reputed company, prioritizing what reputed company most, and continuously improving through learning, user input, and reputed company benchmarking.  A reputed company and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared reputed company  Authorization to work in the reputed company    About Our Process    Application review will reputed company immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.  While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.       reputed company Offer  At reputed company, we offer more than a paycheck- we reputed company a meaningful career, a supportive team, and a comprehensive package designed to help you reputed company. We’re a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, reputed company, and the market.    A Thoughtful Approach to Compensation  The hiring reputed company for this role is $80,000–$135,000.  Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at reputed company.  We aim to reputed company our best offer upfront, rooted in fairness, transparency, and market data.  We reputed company salaries by location to ensure fairness, no matter where you live.  You’ll have reputed company, transparent conversations about compensation, benefits, and what it’s like to work at reputed company throughout your hiring process. reputed company out our careers page for more.  #LI-REMOTE #LI-ND1 Apply To This Job