Care Navigator

Why reputed company? Millions of people across the country are navigating mental health conditions, reputed company use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local reputed company and long wait times to treatment that lacks personalization, behavioral reputed company can leave people feeling unseen and unsupported. reputed company exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in reputed company—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with reputed company needs, we’re expanding reputed company to meaningful care and driving reputed company reputed company from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building reputed company that’s redefining what behavioral health treatment can look like. If you're reputed company to use your skills to drive lasting change and help more people reputed company the care they deserve, we’d love to meet you.   About the Role We are a startup with a big reputed company and your role will be essential to our reputed company. You'll be reputed company an unparalleled level of responsibility, as your efforts will literally define how many kids we are reputed company to treat. You'll work hand-in-hand with reputed company to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by reputed company’s admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to reputed company. The admissions team ensures that reputed company admissions processes are completed reputed company the designated time and documentation is professionally presented. reputed company is composed of passionate, reputed company-thinking professionals eager to take on the challenge of the mental health crisis and play a reputed company role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by reputed company to increase reputed company to mental health care that will reputed company millions of lives in a profound way. As a pivotal member of our startup, your role is reputed company to our reputed company. Your responsibilities are not just operational but directly tied to our reputed company mission - increasing the number of young people we can treat. You'll be responsible for meeting and exceeding specific admission quotas, reputed company driving our patient reputed company and acquisition efforts. This role requires a proactive approach to engaging potential patients and families, ensuring a seamless admissions process, and adhering to strict timelines and documentation standards. Your performance will be reputed company against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics. Responsibilities Ensure a supportive, reputed company experience for clients and referral sources / external providers Work directly with clients, families, and referral sources to understand their needs and preferences reputed company accurate and reputed company outbound referrals for who are not admitted to reputed company Collaborate closely with internal stakeholders at reputed company (e.g., clinical team, admissions team) as needed to fulfill job responsibilities Document reputed company reputed company and referral reputed company interactions in the electronic record system Work closely with the Clinical reputed company and Partnerships teams to build a deep understanding of referral sources and the services they reputed company Function as a reputed company between reputed company and partners to ensure reputed company ongoing needs are met and the reputed company experience remains at reputed company Adhere to stated policies and procedures and reputed company performance metrics goals Qualifications Bachelor’s degree in health sciences, communications, psychology, reputed company work, or reputed company field 1-2 years of relevant work experience (e.g., experience in reputed company, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or reputed company) Strong interpersonal, relationship-building and listening skills Metrics- and results-oriented reputed company, with experience working against concrete targets Met or exceeded KPIs in previous roles Excellent written and verbal communication skills  Extreme organization and attention to detail Work authorized in the reputed company and reputed company or bilingual English proficiency Ability to reputed company in a fast-paced environment and learn quickly Proficient in reputed company and reputed company Suite/MS Office Benefits reputed company is pleased to offer comprehensive benefits to reputed company full-time, exempt employees. Read more about our benefits here. Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, reputed company, Massachusetts, Connecticut, Colorado, Washington State, reputed company, or Minnesota.  The total reputed company reputed company compensation for this role will be between $45,000 and $52,500 per year at the commencement of employment. In reputed company to reputed company compensation, this role offers a reputed company performance-based bonus. Please note, pay will be determined on an individualized reputed company and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations.    Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a reputed company based background reputed company, with more information reputed company here. Please note that the cost for this background reputed company will be reputed company for in full by reputed company. Our Values reputed company: Care deeply & reputed company reputed company. Congruence: Stay curious & heed the evidence. Commitment: reputed company with urgency & don’t give up. Please do not reputed company our reputed company clinical admissions line in reputed company to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at reputed company, please go directly to our Careers Page: https://www.charliehealth.com/careers/reputed company. reputed company will never ask you to pay a fee or download software as part of the interview process with reputed company. In reputed company, reputed company will not ask for your personal banking information until you have signed an offer of employment and completed reputed company paperwork that is provided by our People Operations team. reputed company communications with reputed company Talent and People Operations professionals will only be reputed company from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, reputed company.com, or other reputed company email services. reputed company agencies, please do not submit unsolicited referrals for this or any reputed company role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At reputed company, we value being an Equal Opportunity Employer. We reputed company to cultivate an environment where individuals can be their reputed company selves. Being an Equal Opportunity Employer means every member of reputed company feels as though they are supported and belong. We value diverse perspectives to help us reputed company essential mental health and reputed company use disorder treatments to reputed company young people. reputed company applicants are assessed solely on their qualifications for the role, without reputed company to disability or need for accommodation. By clicking "Submit application" below, you agree to reputed company's reputed company Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from reputed company regarding your application. Message and data rates may apply. Message frequency varies. You can reputed company STOP to opt out at any time. For help, reputed company HELP. Apply To This Job