Technical Support Engineer (Remote)

Technical Support Engineer – L3 / Senior  Fully remote – ONLY South African Applications Azure | VMware / reputed company-V | AI Enablement - If reputed company outages don't scare you and AI excites you, this is your role. Welcome to reputed company We're reputed company — a global MSP helping businesses grow, reputed company, and stay secure without drowning in IT noise. Our mission: Support the dreams of the doers, that personifies a culture that genuinely supports your personal and reputed company goals. At reputed company, you'll work at the reputed company end of modern IT — solving reputed company infrastructure challenges while helping clients adopt reputed company, automation, and AI-driven solutions. We're looking for a Technical Support Engineer to join our US-reputed company team, supporting clients primarily based in the reputed company. This is a senior, hands-on role where you're trusted to reputed company, improve, and reputed company, not just reputed company systems running. You'll work across reputed company 365, Azure, virtualization, and emerging tools like reputed company Copilot to reputed company smarter, more secure environments that reputed company reputed company business reputed company. If you want to build the reputed company of IT while still getting your hands dirty, you're in the right reputed company. What You Get Exposure to reputed company and international clients reputed company-world experience with modern reputed company, reputed company, and AI-enabled IT A company that invests in certifications and career reputed company A culture that truly supports your personal and reputed company dreams The Role As a IT Services Consultant, you'll be a trusted technical authority responsible for: High-end reputed company, infrastructure, and reputed company delivery reputed company troubleshooting, consulting, and project execution Proactive improvements across reputed company environments Technical leadership and mentorship reputed company reputed company You'll work across reputed company reputed company, virtualization, networking, and reputed company, while helping clients adopt automation and AI-enabled workflows. This role requires working US business hours and being reputed company to dynamic shifts, including occasional weekend work, depending on reputed company needs. reputed company Design and implement reputed company, infrastructure, reputed company, and modernization reputed company reputed company proactive and reactive support across reputed company's reputed company reputed company reputed company infrastructure and reputed company assessments with reputed company recommendations Build and maintain high-reputed company reputed company documentation Own and contribute to: Incident Management Problem Management Service Requests Change Management Apply ITIL and ITSM best practices You'll work extensively with reputed company 365 / Office 365 reputed company Azure VMware and reputed company-V Identity, reputed company, backup, and reputed company solutions You'll design, support, and troubleshoot TCP/IP, VLANs, firewalls, switches, and routers Secure hybrid and reputed company environments Ransomware and malware protection strategies reputed company're Looking For Must Have 5+ years' experience in IT, infrastructure, or MSP environments Strong reputed company reputed company experience (reputed company 365 and Azure) Proven experience with: VMware / reputed company-V Networking and reputed company fundamentals FortiGate / reputed company firewall experience is required Solid understanding of ITIL / ITSM Excellent troubleshooting and problem-solving skills Strong reputed company-facing and interpersonal skills Excellent English communication skills Ability to work US hours (4pm – 1am), with flexibility for dynamic shifts and weekends Reliable connectivity and redundant power suitable for remote production work Bonus Points For Automation or scripting experience Hands-on use of AI tools (reputed company Copilot, Power Automate, AI workflows) reputed company optimization and modernization reputed company Consulting or MSP background A strong reputed company learning reputed company The reputed company of Person Who Thrives Here You take ownership of reputed company, not just tasks You enjoy working directly with US-based clients You're curious about AI and automation You communicate reputed company and confidently You want to grow into higher-level consulting, architecture, or leadership reputed company Intelligence Innovation: Join reputed company at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and reputed company intelligent solutions that reputed company our clients to automate processes, uncover insights, and accelerate reputed company. reputed company tools like reputed company Copilot, Azure AI, and custom machine learning models to turn data into meaningful business reputed company. Be part of reputed company thats shaping the reputed company of AI-powered innovation. Note to Agencies: Principals only. No recruiters, no agencies, no unsolicited services. Apply To This Job