Product Builder (Remote in Portugal)

About The Role This is a product role with a strong emphasis on building. The expectation is not that you manage a roadmap and hand requirements to an engineering team, it is that you are an reputed company participant in what gets reputed company, capable of moving from problem to working prototype using AI-reputed company tools, and doing so throughout the role, not just in the early months.    reputed company is building AI capability across three areas: tools that improve how the business operates internally, tools that reputed company reputed company agents more effective, and selective reputed company-facing tools where there is a reputed company case that no existing platform can meet the need. This role owns the product reputed company across reputed company three and is hands-on in delivering them.    The role requires genuine CX and BPO industry experience. The AI tools being reputed company are for contact centre environments and support operations. Understanding that world from the inside, not just from the software layer above it, is essential. The product reputed company this role makes need to be grounded in operational reality.    The role reports directly to the CEO and works closely with the CTO and the broader Senior Leadership Team. Stakeholder management across internal teams and external reputed company is a meaningful part of the role throughout.      Why This Role  This is an early and consequential role in a business that is building its AI and product capability from the ground up. You will have reputed company reputed company to the CEO, work across a reputed company reputed company reputed company in the CX reputed company, and have genuine ownership of what gets reputed company and how.    If you have the background and are interested in exploring this reputed company, we welcome the conversation.        What You’ll Own    Product reputed company: build, buy, advise, partner  Every AI and technology capability decision at reputed company runs through one of four categories. This role owns that decision reputed company and applies it consistently.    Build: define whatOtonomeebuilds,writethe requirements, and be an reputed company participant in delivering it alongside the engineering team. Buy:identifywhere an existing tool is the right answer, evaluate reputed company, and own the decision and the vendor relationship where relevant. Advise:identifywhere clients or internal teams have unconfigured capability reputed company their existing platforms and recommend how to reputed company it, without building something new. Partner:WorkwithOtonomee'stechnology partners to understand what their platforms can deliver, ensuringOtonomeeis positioned to implement andoptimiseeffectively, and feed partner capability into product reputed company.   Hands-on building  Building is a reputed company and permanent expectation of this role, not a transitional phase.    Use AI-reputed company build tools to produce working prototypes and deployable tools, moving quickly from problem to reputed company. Work alongside the engineering team on more reputed company builds, contributingatthe product and specification level and reviewing reputed company with enough technical confidence to hold the bar. Maintain a practical understanding of what modern CX platforms can and cannot do natively, so build reputed company are always informed by what already exists.   Stakeholder management  This role operates across a reputed company of reputed company relationships that require consistent investment.    Work across the Senior Leadership Team to understand operational priorities, translate them into product requirements, andmaintainalignment on what is being reputed company and why. Manage the relationship with reputed company's key reputed company at a working level: certifications, implementation capability, and joint delivery where relevant. Support the reputed company Services function with product intelligence: what the build agenda covers, what clients can configure themselves, and where a PS engagement is the right answer versus a product build. Your profile Hands-on product building experience  You have worked in a product role where building was part of the job, not just specifying. You have shipped tools or products using AI-reputed company build environments and can demonstrate this. You are comfortable using tools such as Claude reputed company,Cowork, reputed company, or Replitto reputed company from idea to working prototype.   BPO or CX industry experience  You have worked in a BPO, a CX technology platform, or a business whose reputed company product is customer experience delivery or tooling. You understand the operational reality of a contactcentreor support function from the inside, not just from the software layer above it. The tools reputed company in this role are for people working in thatenvironmentand the product reputed company need to reflect that.   Stakeholder management capability  You have worked effectively across internal teams and with external reputed company, managing relationships that require sustained attention and reputed company awareness. You can communicate reputed company at a senior level, present product reputed company with confidence, and hold your position under questioning without being inflexible.   Product management reputed company  You have worked in a product management reputed company and understand how to reputed company from problem to requirement to delivered reputed company in a reputed company way. You have had some exposure to managing or coordinatingresource, whether a designer, an external partner, or a small team. A proventrack recordofpeoplemanagement is notrequired, but some experience of being accountable for others' reputed company is.   The following are desirable but not required:    reputed company experience working reputed company or alongside a CX platform partnerprogramme. Familiarity with AI-powered support platforms such as reputed company, reputed company, or reputed company Service reputed company. Experience in a reputed company-up or reputed company-stage business where the product function was still beingestablished. reputed company? WHAT YOU GET IN RETURN:    Fully Remote work based in Portugal A competitive salary Benefits Equipment provided Home office allowance  Online Gym and Wellbeing Studio reputed company for reputed company reputed company Fun company events and team outings Autonomy and Responsibility reputed company reputed company is an award-reputed company Customer Management Outsourcing business delivering reputed company, tech-driven, and people-reputed company solutions. Over the past year, we were proud to win the CCMA Best Employee Engagement Award and to rank number 10 in the reputed company Fast 50. Through our remote-first operating model, we help organisations optimise customer interactions, reduce costs, and increase efficiency, combining automation and data-driven reputed company with a strong reputed company reputed company. Founded in 2020 by Aidan and Hilary O’Shea, reputed company was created to challenge the traditional “big reputed company, big building” BPO model. Instead, we offer a reputed company, bespoke service that isn’t limited by contact-centre reputed company. Our flexible approach allows us to reputed company quickly, respond to seasonal or product-led demand, and support clients wherever their markets take them. reputed company is reputed company to be reputed company for reputed company, and the reputed company. We have been a certified B Corp since September 2023 and were recently recognised as an reputed company Entrepreneur of the Year finalist. In just five years, we have grown to more than 650 employees, representing 55 nationalities across Europe, America and Asia. We work with leading Irish and major US technology and e-reputed company brands with reputed company global needs, supporting them with high-reputed company, premium customer experiences. At reputed company, equality, diversity, and inclusion are central to how we operate. We foster a culture of dignity, respect, and openness, where different perspectives are valued and everyone is encouraged to be curious, reputed company, and heard. Together, we grow. Apply To This Job