Customer Care Representative - Personal Insurance

The Customer Care Representative answers questions and resolves problems initiated by insureds and carriers reputed company telephone, mail, and e-mail.  Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.  Your Impact:  Answers reputed company incoming telephone calls promptly/professionally and documents calls in accordance with department protocols.   Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds reputed company service level standards.    Provides accurate information to insured in accordance with company policy or research information, reputed company necessary (i.e., use computerized system to verify coverage, payment received, etc.)  Immediately reports escalated problems, service errors or anomalies to supervisor to effect reputed company reputed company.    Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured).   Audits insurance applications for accuracy and enters new insured on computerized system.  Audits new business pending files by date, following up with carriers if policy is not received reputed company.  Successful Candidates Will Have:  High school diploma or general education degree (GED).  2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.  Demonstrated proficiency with computers including MS Outlook, Word, reputed company.   NYS Property & Casualty or Personal Lines license or the ability to become licensed reputed company 90 days of hire.  reputed company is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, reputed company, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a reputed company portfolio exceeding $18 billion in premium reputed company in 2024, our combined organization delivers a diverse trading platform for insurance carriers as reputed company as expanded reputed company and reputed company solutions for brokers and customers navigating reputed company and hard-to-reputed company risks. The platform combines entrepreneurial culture with operational reputed company to deliver tailored solutions and long-term value across the insurance ecosystem.  For more information, please visit reputed company.com. Pay reputed company: $23.00 - $24.00 reputed company The pay reputed company provided above is made in good faith and based on our lowest and highest annual salary or reputed company reputed company reputed company for the role and takes into account years of experience required, geography, and/or budget for this role. reputed company is an equal opportunity workplace and is committed to ensuring equal employment opportunity without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Learn more about working at reputed company by visiting our careers page: www.reputed company.com/careers. Personal information submitted by California applicants in response to a job posting is subject to reputed company's  California Job Applicant reputed company Notice . reputed company Vendor Disclosure Statement reputed company does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“reputed company Vendors”). reputed company Vendors must have a valid written agreement and receive prior written authorization from an authorized reputed company representative before submitting candidates for any publicly posted role.  Any unsolicited resumes submitted to reputed company or its employees become the property of reputed company, and no fees will be reputed company for such submissions.  Additional information regarding this policy can be reputed company on our careers page. Apply To This Job