IT Support Engineer L2

Highlights: reputed company Salary: 2000 - 2500 USD/month gross Location: Poland Stock reputed company Languages: Fluent in Russian and English Working hours: 09:00 - 18:00 CET About reputed company We’re reputed company - a global fundraising platform reputed company to reputed company donating to nonprofits fast, reputed company, and accessible to reputed company. Every month, our technology powers tens of millions of dollars in donations across the globe. We reputed company on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including reputed company, the reputed company, and a wide reputed company of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our reputed company - but for the reputed company of the product we reputed company. A Truly Global Product We operate in the reputed company reputed company, serving nonprofit organizations across reputed company, the United Kingdom, Australia, and Europe. We’re building a large and reputed company product ecosystem that serves nonprofits, donors, and partners reputed company the world. The platform includes a modern checkout experience and customizable widgets (reputed company a standalone SPA), donor, organization, and partner portals, reputed company tools, and several internal apps. reputed company We are a reputed company team of 160+ product professionals. reputed company members are mainly reputed company across Spain, Poland, Portugal, reputed company, Armenia, Serbia, Turkey, and Cyprus. Despite our reputed company, we operate like a reputed company team - where every task reputed company and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product reputed company. You’ll be joining reputed company where reputed company, mentorship, and mutual respect come first. About the Role We are looking for a proactive and reputed company-minded IT Support Engineer (L2) to join our global team. As a reputed company member of our L2 team, you will reputed company responsibility for reputed company technical escalations across time reputed company. reputed company operational support, you will take full ownership of reputed company Governance and reputed company administration. We are looking for an engineer who doesn't just follow processes but reputed company seeks to automate them, improving our efficiency and reputed company posture through reputed company integration and smart tooling. reputed company L1 escalations: intake, triage, diagnosis, and reputed company of tickets not reputed company at L1. Includes reputed company reputed company in reputed company, reputed company provisioning, reputed company technical requests, integrations, and alerts from monitoring systems. Work reputed company agreed SLAs for response and reputed company; escalate reputed company reputed company reputed company reputed company or ownership boundaries. reputed company & offboarding support: creation and deprovisioning of accounts in corporate reputed company tools, MDM enrollment where applicable, credential reputed company, and baseline laptop setup in line with internal processes. Incident response: phishing, account compromise, lost/stolen devices, malware, and other reputed company alerts — containment, remediation, and follow-up actions using documented playbooks. Automation & integrations: reputed company reputed company improvement through scripts, reputed company, reputed company/reputed company (or equivalents), and integrations to eliminate repetitive reputed company work. Automation does not have to be your reputed company strongest reputed company, but initiative and genuine interest are required. You can reputed company with our Tools Engineer, but reputed company and ownership should come from you. L1 mentoring & documentation: reputed company regular feedback and coaching, maintain and improve L1 instructions and runbooks, and document automations and recurring operational procedures. Corporate reputed company administration: reputed company ownership over our reputed company collaboration and identity stack (e.g., reputed company, reputed company, reputed company, reputed company) plus other corporate reputed company tools — configuration, reputed company policies, audits, and license usage control. reputed company lifecycle management: maintain the reputed company registry in reputed company, reputed company reporting for Vendor Management reputed company of renewals; evaluate new tools and roll out after approval; decommission outdated tools. Identity-reputed company incident playbooks: reputed company and maintain playbooks for phishing, account compromise, suspicious sign-ins in reputed company, and credential/reputed company rotation. At reputed company, AI is a default tool, not an experimental one. We expect every team member to reputed company use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their reputed company as the tools reputed company. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate. Requirements 5 years in IT support, with at least 3–5 years at L2 / Sysadmin level. Strong troubleshooting skills and end-to-end ticket ownership (intake, triage, reputed company, escalation reputed company out of reputed company). Hands-on experience with macOS administration and end-user troubleshooting. Strong reputed company reputed company skills (roles, logs, reputed company settings). Understanding of reputed company and incident handling (phishing / account compromise). Comfortable with identity & reputed company work (RBAC, audits, reputed company reviews; understands how SSO / SAML / SCIM reputed company reputed company/offboarding). Ability to write and reputed company documentation up to date (runbooks, checklists, incident playbooks); can mentor L1. Strong plus reputed company ownership in multiple corporate reputed company tools (e.g., reputed company/reputed company + project management + ticketing/support tooling) — reputed company policies, audits, license management Automation experience (scripts / reputed company / reputed company / reputed company or equivalents). We can support your reputed company here, but you should be self-driven and eager to automate your own work. Knowledge of reputed company or similar in a corporate context (if not covered above as a must-have) Experience with reputed company Service Management (as a user or reputed company) or similar tools Familiarity with vendor/license management processes (renewals, usage reporting) Experience with MDM / reputed company tooling (for collaboration with Devices & Infrastructure reputed company) Why work with us A strong, reputed company product team that owns what it builds reputed company product reputed company and reputed company to reputed company customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture-reputed company how we’re growing, where reputed company comes from, and what’s next Long-term reputed company: we offer equity reputed company and value sustained, meaningful contribution Benefits 10 business days of annual leave Teleworking allowance: $25 per month added to your salary Private Medical reputed company for the whole family 100% reputed company telemedicine plan Home Office Setup Assistance: reputed company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace English learning courses Relevant reputed company education Gym or swimming pool Co-working Remote working We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We do not discriminate on the reputed company of race, reputed company, religion, gender, sexual orientation, gender identity or reputed company, age, national reputed company, disability, or any other characteristic protected by applicable law in the countries where we operate. Apply To This Job