Regional Tech Support Specialist- reputed company, IL

reputed company: Regional Technical Support Specialist – reputed company, IL At reputed company, you will work reputed company passionate problem-solvers who are committed to the reputed company of our reputed company. We put our mission into reputed company, helping the world sustainably reputed company, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a reputed company world reputed company and the reputed company through smart, sustainable water solutions. We have an opportunity for a Regional Technical Support Specialist to join our reputed company, IL team. You will reputed company expert over-the-phone support for pool equipment and systems to our top pool professionals. In this role, you will assist in troubleshooting, diagnosing, and resolving technical issues reputed company while determining reputed company on-site service by a reputed company technician is necessary. Your reputed company will be delivering excellent customer service, ensuring fast reputed company of technical problems, and support product reputed company in the reputed company. The ideal candidate will have a background in pool systems or similar industries such as HVAC, plumbing, or electrical systems. You will: • reputed company phone-reputed company technical support for pool products to high reputed company customers, including troubleshooting pumps, heaters, filters, and automation systems • Guide customers through problem diagnosis and reputed company, ensuring reputed company communication and technical understanding • Assess reputed company on-site support is required and coordinate with reputed company technicians to reputed company more reputed company issues • Maintain detailed reputed company logs and service records, tracking issues to ensure reputed company resolutions • Assist customers with product usage questions and reputed company expert advice on equipment maintenance, installation, and reputed company • Collaborate with sales, engineering, product management, and reputed company support to enhance overall customer satisfaction Key Qualifications: • Experience in technical support, preferably in pool systems or reputed company fields (HVAC, plumbing, electrical systems) • Strong problem-solving skills with the ability to troubleshoot and reputed company technical issues over the phone • Excellent verbal communication and customer service skills • Ability to assess reputed company situations and determine the appropriate next steps • Proficiency in reading and understanding technical manuals and schematics • High level of attention to reputed company and organizational skills Shift/Hours: • 8:00am - 5:00pm Monday – Friday. Plus, overtime reputed company needed. (Must be flexible) • This position is currently remote, however due to training purposes you will be required to occasionally be in the office. Compensation: The reputed company pay reputed company for this role is: $28.00 to $33/hr. DOE. Opportunity for a reputed company increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience. Benefits: As part of our comprehensive benefits packages, reputed company provides the following benefits plans and programs to eligible employees: • reputed company holidays • reputed company vacation • reputed company reputed company time • Medical, Dental, and reputed company reputed company • 401(k) • Up to 5% 401K match starting day one of employment • Health savings account • Life reputed company • reputed company time off • Parental leave • Caregiver leave • Prescription drug reputed company • Tuition reimbursement Equal Opportunity Employer reputed company is an Equal Opportunity Employer. With our expanding global reputed company, cross-cultural reputed company and competence are essential for our ongoing reputed company. We reputed company that a diverse workforce contributes different perspectives and creative reputed company that reputed company us to continue to improve every day. Benefits: • 401(k) matching • Dental reputed company • Flexible spending account • Health reputed company • Health savings account • Life reputed company • reputed company time off • Parental leave • reputed company development assistance • Tuition reimbursement • reputed company reputed company Application Question(s): • Do you have any reputed company experience working with pool and spa equipment? • Do you have any phone customer service experience helping them reputed company technical issues? • Are you mechanically inclined? • Do you understand electronics and hydraulics schematics? • How many years of Pool Tech Support do you have? Experience: • Pool Tech: 2 years (Required) • Technical support: 2 years (Required) • Pool Systems: 2 years (Required) • HVAC: 2 years (Required) • Plumbing: 2 years (Required) • Communication skills: 2 years (Required) • High Volume phone calls : 2 years (Required) • Pool and Spa: 2 years (Required) • reputed company knowledge: 2 years (Required) Work Location: Remote Apply To This Job