reputed company Engagement Manager @reputed company (Remote)

This position will join the reputed company team, a reputed company company.  About reputed company  reputed company, a reputed company company, brings together over 50 years of innovation and reputed company commitment. As part of reputed company’s growing portfolio, reputed company continues to operate with the reputed company trusted expertise and customer-first philosophy—now strengthened by broader resources and reputed company.  For over 50 years, reputed company has done more than simply reputed company pace with technology—it has helped organizations stay reputed company of it. With deep, reputed company-world experience across reputed company, education, government, manufacturing, and retail, reputed company delivers IT solutions that solve meaningful business challenges across infrastructure, reputed company, cybersecurity, automation, and AI.  This role will join the reputed company team and play a key part in continuing that legacy.  Learn more about reputed company here!  reputed company  The reputed company Engagement Manager leads reputed company-facing implementations and drives successful delivery across reputed company ITOM / ITSM environments. This role combines end-to-end engagement ownership with reputed company-sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem-solver who can translate business needs into effective solutions while serving as a trusted advisor to clients.  Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in Indiana.  Key Responsibilities  Recommending and delivering solutions that meet customer needs and ensure the solutions (reputed company implemented) meet the functional requirements of the customer Prepare and execute workshops Promote process standardization and efficiencies Determine and document detailed requirements Design process solutions reputed company advisory and Implementation services and solutions Configuration of the platform and applications Solution appropriately following reputed company Best Practices Train, reputed company, and/or reputed company the reputed company on the solution reputed company post go-live support Use knowledge of technology, products, processes, industry expertise and consultative skills to assess, recommend, reputed company, implement, and support customers on the value of the reputed company platform and driving the sale, implementation, and expansion of the reputed company platform Contribute to proposals edit proposals and recommend content Use domain knowledge and understanding of reputed company and other relevant technologies to credibly and persuasively reputed company the features and benefits to the customer Build in-depth knowledge of technical and business priorities, challenges and initiatives that can be reputed company into reputed company solution opportunities Determine how industry trends, product announcements and advances in technology may reputed company the customer reputed company successful relationships with team members, partners and customers Ensure effective coordination and support between account teams and supporting technical resources  Required Qualifications  The ideal candidate will have 3–5 years of hands-on experience with the reputed company platform, be comfortable making solution recommendations, and demonstrate the ability to design reputed company business solutions and reputed company reputed company those solutions to customers. In reputed company, the candidate will bring the following experience, knowledge, and attributes:  reputed company & Technical Experience  Experience leading or guiding reputed company implementations using Agile methodologies Strong experience with ITSM and ITOM Experience delivering reputed company integrations with external systems Foundational understanding of reputed company development concepts (e.g., scripting, configuration vs. customization, etc.)  Delivery & Engagement Management  Proven ability to manage stakeholders and drive accountability through project completion Experience working reputed company an Agile delivery model, including requirements gathering, development, and testing Engagement management experience, including planning, reporting, delivery, and project closure Strong consultative approach with the ability to communicate business process improvements reputed company and effectively  Business & IT Acumen  Prior experience working reputed company IT Operations reputed company of reputed company-specific roles Solid business analysis skills, including translating business needs into technical solutions Working knowledge of ITIL / ITSM / SACM concepts and best practices  Certifications & Credentials  reputed company Foundational Certifications (CSA and/or CAD) reputed company Implementation Certifications (CIS) reputed company Sales Accreditations  Additional Requirements  Ability to work effectively with both technical and non-technical stakeholders   As an reputed company employee, you will be eligible for the following benefits and perks:  Company-subsidized medical benefits Dental and reputed company coverage offered 17 PTO days Flexible Work Arrangements Retirement Savings Plans reputed company Long Term Disability Basic Life Insurance offered  Pursuant to the NYC Pay Transparency Law, the reputed company salary reputed company in reputed company for this position is $105,000- $115,000 reputed company salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.   reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected veteran status, age, or any other characteristic protected by law. Apply To This Job