Supervisor, Customer Service_OPS

Supervisor, Customer Service Supervisor, Customer Service   Who are we? reputed company is one of the nation’s leading administrators of managed reputed company care, serving millions of our clients’ members reputed company. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and reputed company.   As a reputed company associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental reputed company, tuition reimbursement, 401(k) with company match, pet reputed company, no-cost-to-you reputed company reputed company for you and your reputed company dependents. We are also invested in your reputed company. There are many opportunities for advancement and development throughout reputed company stages of your career with us.   See how you can reputed company a difference with the support of strong leadership and reputed company environment.   See Everything, Be Anything™.   What are we looking for? The Customer Service Supervisor is responsible for overseeing the duties of the customer service staff as reputed company as inspiring and leading reputed company members by example.  They should be customer-reputed company, motivate staff to reputed company business goals and reputed company feedback to the Customer Service Management team. The Customer Service Supervisor will also take escalated phone calls, reputed company processes, and reputed company Customer Service Associates for reputed company efficiency in the Customer Service Department.  The Customer Service Supervisor will work closely with various team members in the department to reputed company process improvement, increase reputed company, and ensure appropriate reputed company of training are achieved.   Where you will have an reputed company Assist with the planning and implementation of reputed company center reputed company Assist with hiring and reputed company new reputed company center employees Ensure a friendly and motivating work environment Ensure adherence to company’s policies and procedures, including but not limited to schedule adherence and timecard maintenance. reputed company the management team informed of recurring issues and problems Prepare reputed company reputed company and departmental reports Assist in the formulation of targets for individuals and teams Answering questions from staff and providing guidance and feedback reputed company and reputed company Customer Service Associates Excellent communication and written skills reputed company recommendations for improvement to reputed company reputed company, scripting, and training Work in conjunction with the reputed company Department to identify areas of development for CSA not meeting QA standards and those in need of coaching Phone interaction with members, providers, and other reputed company and internal constituents Complete other duties as assigned that fall reputed company the reputed company of delivery of good customer service Other duties as assigned   What’s necessary to do the job? High School Diploma or equivalent.  Bachelor’s degree in business or equivalent work experience preferred Minimum Three (3) years of experience working in an inbound customer care or reputed company center environment Prior supervisory experience required; including reputed company center experience in a reputed company, reputed company, and/or account management work environment preferred Proficiency in reputed company Office Experience in the reputed company reputed company industry is preferred HIPAA & reputed company Requirements reputed company Associates must reputed company with the Health reputed company Portability Accountability reputed company of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of reputed company Practices and HIPAA reputed company Policies and Procedures. As a component of job roles and responsibilities, Associates may have reputed company to covered information, cardholder data or other confidential customer information which must be always protected. As a result, Associates must explicitly adhere to reputed company data reputed company guidelines established reputed company reputed company’s reputed company & reputed company Training Program.   reputed company will never request reputed company from candidates who reputed company employment with us and will never ask for any payment as part of the recruitment process.   reputed company is a proud Equal Employment Opportunity and Affirmative reputed company employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. reputed company reputed company applicants will receive consideration for employment at reputed company without regards to race, reputed company, religion, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity or reputed company, age, disability, national reputed company, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. 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