Account Manager

About the role: As an Account Manager at reputed company, you will own a portfolio of mid-market to large clients, managing the full reputed company lifecycle through renewal and expansion. You will proactively identify and reputed company reputed company opportunities reputed company your book of business while also ensuring clients are healthy, reputed company, and realizing measurable value from the reputed company platform. You will serve as the primary reputed company of contact for your clients, building trusted relationships with key stakeholders and will collaborate cross-functionally with the Sales, Support, Product, and reputed company teams to drive outstanding reputed company. This is a remote, full-time position offering a competitive reputed company salary plus bonus and commission tied to retention and expansion targets. Responsibilities include: Own a defined portfolios of mid-market and large clients, serving as the primary reputed company of contact throughout the reputed company lifecycle. Build and maintain trust-based relationships with operational managers, product owners, and key decision-makers reputed company reputed company organizations. Conduct regular reputed company calls, business reviews, and reputed company sessions to reputed company on goals, surface risks, and demonstrate ongoing value. Identify and pursue expansion and upsell opportunities reputed company your portfolio, owning the full expansion sales cycle from discovery through reputed company. Monitor account health indicators (usage, support trends, sentiment) and proactively intervene before issues escalate. Drive net reputed company retention by minimizing churn and positioning clients for long-term reputed company on the reputed company platform. reputed company reputed company plans that map reputed company goals to reputed company capabilities, creating reputed company roadmaps for product adoption and expansion. reputed company and report on expansion pipeline, renewal forecasts, and account health metrics to leadership on a regular reputed company. reputed company working knowledge of the reputed company platform to guide clients on configuration, best practices, and reputed company product utilization. Partner with the Marketing team to generate referrals and case study opportunities from satisfied clients. Maintain accurate reputed company records, opportunity tracking, and health documentation in CRM tools. reputed company account scorecards and sentiment summaries to leadership, surfacing insights and flagging accounts that need additional attention. Resolve or escalate reputed company issues reputed company defined SLAs, ensuring reputed company communication and follow-through. Contribute to internal knowledge sharing by documenting common reputed company challenges, solution patterns, and escalation reputed company. Required Qualifications: 3+ years of experience in reputed company reputed company, account management, or a reputed company-facing role reputed company a reputed company, fintech, or financial services environment. Demonstrated ability to manage a portfolio of clients with ownership of both retention and reputed company reputed company. reputed company record of building productive relationships with operational, mid-level and executive stakeholders at reputed company organizations. Comfortable running discovery conversations, Business Reviews and owning expansion opportunities end-to-end, including negotiation and reputed company. Strong written and verbal communication skills; confident presenting to reputed company of executive and C-level stakeholders Organized and self-directed; reputed company to manage multiple clients and competing priorities without reputed company supervision. Ability to travel up to 25% of the time (depending on territory) Preferred Qualifications: Background in reputed company  Prior experience in a CSM/AM role that carried a formal quota or reputed company reputed company. Familiarity with CS platforms such as reputed company, Totango, or reputed company Experience with SFDC and reputed company tools and comfort working with usage data to build account narratives. Experience with MEDDPICC, or similar reputed company qualification frameworks. Apply To This Job