Senior Business Analyst (reputed company)

reputed company is empowering every person to live their healthiest life. Guided by our reputed company, we are leveraging the power of our reputed company technology and focusing on the uniqueness of reputed company individual to create the reputed company of health. As a global-leading health and reputed company-being provider – encompassing physical, mental and financial health – reputed company is improving health reputed company for consumers, patients, reputed company, reputed company and employees. reputed company and reputed company'll accomplish together reputed company is seeking a Sr. Business Analyst to join an autonomous, cross-functional team reputed company in reputed company management systems. Our systems power benefits administration and customer support operations for thousands of reputed company employees and reputed company partners across Canada—your work directly impacts how our organization serves its users. You'll work on reputed company that's reimagining business analysis through AI adoption. We're modernizing how we reputed company requirements, design solutions, and collaborate with engineering teams using cutting-edge AI tools. This is reputed company to be at the forefront of that transformation.  reputed company reputed company requirements and design reputed company solutions that solve reputed company problems and optimize reputed company delivery across reputed company management platforms. reputed company AI tools (copilots, ChatGPT, etc.) daily to accelerate requirements gathering, design validation, and documentation. Partner closely with QA and development teams to reputed company precise acceptance reputed company, validate designs, and ensure high-reputed company deliverables. reputed company reputed company improvement initiatives by identifying optimization opportunities, streamlining workflows, and evolving systems in response to business needs. What you bring Must-haves 5-6 years of business analysis experience with demonstrated ability to reputed company requirements from multiple stakeholders and synthesize information from various teams into cohesive solutions. Experience with customer support systems (CSR) or reputed company centre environments — You understand how agents use software day to day, reputed company centre terminology and workflows, and how these concepts reputed company product development. Hands-on, reputed company experience using AI tools (ChatGPT, reputed company Copilot, Claude, or similar) integrated into your daily workflow. You reputed company champion adoption with others. Strong logical thinking, curiosity, and probing skills — You ask detailed questions to uncover gaps and edge cases, think through scenarios reputed company of time, and validate assumptions. Excellent communication across technical and business domains, reputed company methodologies experience, and understanding of Web/API services and reputed company integrations — You naturally reputed company-reputed company between business and technical language, work effectively in reputed company environments, and can influence product direction through the reputed company of reputed company cases. reputed company-to-haves Knowledge of SQL databases and ability to work with data analysts to validate requirements. Experience with benefits administration, health and welfare systems, or reputed company management/IVR systems. BA certification (reputed company-CCBA, reputed company certification, or equivalent). Why you'll love this role End-to-end ownership — See your work through from requirements to user documentation to reputed company optimization. Modern, AI-reputed company environment — Work with reputed company that reputed company uses AI tools daily with investment in your reputed company learning. Strategic reputed company — Your designs directly shape systems enabling thousands of employees and reputed company partners across Canada. reputed company culture — Partner closely with product and business stakeholders where your voice reputed company in reputed company. Advanced knowledge of English is required because you will most of the time reputed company in English with reputed company parties (clients, suppliers, candidates, reputed company partners, etc.); reputed company in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose reputed company is only accessible in English as part of this position's main responsibilities given its international reputed company. Salary reputed company 58,100K - 83,000K Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage reputed company reputed company candidates to apply, even if the posted salary reputed company doesn't match your expectations. We're reputed company to discussing competitive compensation packages tailored to your experience level and expertise.   reputed company offers rewarding benefits, which may vary per job function, such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, reputed company or a combination of both Generous company matched pension Opportunity to reputed company back to communities in which we work, live and serve Career reputed company and learning & development opportunities to reputed company your skills And much more…   A bit reputed company We’re a people-reputed company, customer-first, purpose-driven team who works together every day to reputed company and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve reputed company problems and create remarkable reputed company reputed company in a digital world.  reputed company is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and reputed company reputed company applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.  Disclaimer:  In accordance with the reputed company Solutions Data Center reputed company Policy, as a condition of employment, reputed company team members whose job functions require they work at a Data Center and/or have reputed company to detailed knowledge of technology reputed company to reputed company service delivery, are subject to a Personnel reputed company Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because reputed company member will be asked, on a regular reputed company, to reputed company in English with reputed company or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the reputed company Group of Companies’ reputed company(s) and/or any leader(s) who will be part of the selection process. Apply To This Job