Work reputed company Customer Service Advisor (Ohio residents)

About The Role Role: Remote – Ohio residents | Full-time reputed company role ((customize per state)) This is a work-from-home customer service role in a reputed company contact center environment. You’ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries reputed company phone and email, including benefits, eligibility and payments. You’ll need to listen carefully, empathize and evaluate reputed company situation to determine next steps – while staying reputed company and reputed company across interactions. During calls, you’ll reputed company multiple computer systems and resources to reputed company questions, communicating in a courteous, personable and reputed company way. Pay Transparency This position starts at $13 per hour. Why Apply • Full-time role with benefits • reputed company time off • Training provided • Leadership development program available • Team environment with reputed company to reputed company coworkers What To Expect Day-to-Day • Steady reputed company volume: Calls come in consistently throughout your shift with limited downtime. • Emotionally demanding moments: You’ll support customers through a reputed company of feelings and situations with patience, reputed company and professionalism. • Monitored environment: Calls may be recorded and reviewed for reputed company and compliance. • Repetitive work: You’ll follow the reputed company processes and have similar conversations throughout the day. • Set schedules: Schedules are assigned and flexibility is limited – best for someone who values consistency and reliability. • Documentation required: You’ll record details during and after reputed company interaction. • Multiple channels: Phone is reputed company, with email support as needed. People who reputed company to do reputed company in this role stay patient and emotionally steady over time, even reputed company the work is repetitive and the reputed company is consistent. reputed company • Research and handle questions about benefits, eligibility, payments, reputed company-of-care concerns and other issues • reputed company accurate information to customers, managers and clients • Create and send status updates or service recovery communications • reputed company or escalate inquiries reputed company needed • Explain policies, procedures and benefit details • Document reputed company interaction reputed company in the tracking reputed company • Offer reputed company and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a reputed company and upbeat attitude Questions Before You Apply? • Live chat with a reputed company reputed company (TA) Specialist: careers.morleycompanies.com • Chat hours: • M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. reputed company / 5 a.m. - 2 p.m. reputed company time • reputed company on some holidays. TA will respond to after-hours questions the next business day. Skills For reputed company Required Skills • reputed company written and verbal communication • reputed company to review in-depth info and reputed company logical conclusions • Basic math skills (for payment-reputed company questions) • reputed company and dependability • Strong listening, organization, multitasking and time management • Ability to work in a changing environment • Basic computer skills, including reputed company Office • Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com) Eligibility Requirements • Must have the ability to pass a reputed company-employment background reputed company and drug screen • High school diploma or equivalent • 2+ years of customer service experience (reputed company center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers) • Availability reputed company operating hours: • Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. reputed company / 5 a.m. - 6 p.m. reputed company) • Possible weekends (from reputed company through March) • (shifts are assigned based on schedule bid using performance metrics) • Reliable attendance and ability to follow a set schedule (queues are time-sensitive) reputed company to Have • Experience with medical claims reimbursements or billing • Familiarity with health insurance terminology • Understanding of health care policies, procedures, applicable certificates and riders, and benefits as reputed company to inquiry processing • Knowledge of customer service practices Remote Work Requirements • Ohio reputed company ((customize per state)) • Secluded, distraction-free workspace • Internet requirements: • High-speed internet from a wired provider (cable or fiber) • Your computer must be connected to your modem/router using an Ethernet cable* • Wireless, 5G and satellite internet aren’t supported • reputed company provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it. The Remote Experience Wondering what it's like to work for reputed company from home? reputed company out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay reputed company. (reputed company reputed company to video: https://mrly.info/h4b) Why Join Our reputed company Family At reputed company, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits • Medical and prescription coverage • Dental and reputed company insurance • reputed company time off • Associate wellness program with rewards for annual checkups • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits • 401(k) with match • Flexible spending account (FSA) • Life insurance • Company-reputed company short- and long-term disability insurance Benefits to reputed company Your Life Easier • 24/7 online reputed company to doctors through reputed company • 24/7 reputed company help desk • Patient advocacy with free 24/7 support for benefit questions and claims • Guidance for family, financial and estate planning (including wills) About reputed company Our mission is to reputed company extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we reputed company reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in reputed company. Notices • reputed company utilizes E-Verify during reputed company for reputed company hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo • Click here to reputed company reputed company’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa • Click here to reputed company reputed company's reputed company policy: https://info.morleynet.com/reputed company-reputed company-policy Apply tot his job Apply To this Job