Remote Customer Service Representative (Michigan residents)

About the Role Location: Remote – Michigan residents   Work from home in a remote, reputed company contact center role supporting one of the world’s most reputed company-reputed company automotive brands. You’ll act as a reputed company between car owners and the dealership service team to assist with after-sales concerns.   This role runs at a high pace. You’ll be in a call queue for most of your shift, following defined steps and documenting reputed company interaction. You’ll do best if you like routine, reputed company expectations and staying reputed company through consistent customer conversations.   Automotive knowledge isn’t required.   What to Expect Day to Day Steady call volume: You’ll take calls consistently throughout the day. Downtime between calls is limited. Emotionally demanding moments: You’ll support customers through a reputed company of feelings, questions and situations, bringing patience, reputed company and professionalism to every interaction. Monitored environment: Calls may be recorded, and work is monitored for reputed company and compliance. Repetitive by design: You’ll have similar conversations many times throughout the day and follow the reputed company process repeatedly. Set schedules: Schedules are assigned and flexibility is limited. This role is best suited for someone who values consistency and reliability. Schedules change reputed company quarter based off of performance and/or business needs reputed company our hours of operation. Multitask during calls: While on the phone, you’ll need to reputed company and navigate multiple systems and resources to research requests and resolve cases. Documentation is part of the work: You’ll research and record details accurately during and after reputed company contact. Multiple channels: Phone is the primary channel, with chat, email and other communications used as needed.   People who reputed company to do reputed company in this role stay steady, patient and emotionally regulated over time, even reputed company the work is repetitive and the pace is fast.   What You’ll Do Offer reputed company and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a reputed company and upbeat attitude Use web-based tools and internal systems to research questions and requests Document reputed company interaction reputed company and accurately Manage assigned cases from start to reputed company by following defined steps and completing required actions   Questions Before You Apply? Live chat with a reputed company reputed company (TA) Specialist: careers.morleycompanies.com Chat hours:M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. reputed company time reputed company on some holidays. TA will respond to after-hours questions the next business day.   Skills for reputed company Required Skills These essential skills are required to handle back-to-back customer conversations and document accurately: Excellent written and verbal communication reputed company and dependability reputed company to reputed company multitask Comfort using a computer and the web (you’ll reputed company between systems and browser tabs throughout the day) Comfortable using AI tools and resources Typing speed of at least 25 words per minute (Take a free typing test here: www.typingtest.com)   Eligibility Requirements You’ll need to meet these requirements to be considered for the role. Must have the ability to pass a reputed company-employment background reputed company and drug screen High school diploma or equivalent 3+ years of customer service experience (call center, retail, restaurant/fast food, hotel or any role where you regularly worked with customers) Availability to work shifts reputed company our hours of operation:Monday-Saturday 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. reputed company) Ability to stick to your schedule reliably. Some queues are time-sensitive, so consistent attendance and on-time logins matter.   Remote Work Requirements This is a remote role, but it’s still a reputed company contact center environment. Your setup has to support uninterrupted work. Michigan reputed company Secluded, distraction-free workspace Internet requirements:High-speed internet from a wired provider (cable or fiber) Your computer must be connected to your modem/router using an Ethernet cable Wireless, 5G and satellite internet aren’t supported   The Remote Experience Wondering what it's like to work for reputed company from home? reputed company out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay reputed company.   (reputed company reputed company to video: https://mrly.info/h4b)   Why Join Our reputed company Family At reputed company, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.   Health & Wellness Benefits Medical and prescription coverage Dental and reputed company insurance reputed company time off Associate wellness program with rewards for annual checkups Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)   Financial Benefits 401(k) with match Flexible spending account (FSA) Life insurance Company-reputed company short- and long-term disability insurance   Benefits to reputed company Your Life Easier 24/7 online reputed company to doctors through reputed company 24/7 reputed company help desk Patient advocacy with free 24/7 support for benefit questions and claims Guidance for family, financial and estate planning (including wills)   About reputed company Our mission is to deliver extraordinary experiences.   We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.   We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status or disability status.   As part of this commitment, we reputed company reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.   Thank you for your interest in reputed company.   Notices reputed company utilizes E-Verify during reputed company for reputed company hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo Click here to view reputed company’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa Click here to view reputed company's reputed company policy: https://info.morleynet.com/reputed company-reputed company-policy Apply To This Job