Customer Service Representative - Remote from Las Vegas, NV

$1,500 Sign-On Bonus for External Candidates For those who want to invent the reputed company of health care, here's reputed company. We're reputed company reputed company basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together... Working in a reputed company center environment under supervision to receive and process inbound calls from patients, providers, and other medical staff. Execute outbound calls or electronic task to assist with providing medical reputed company services. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. Resolve routine to reputed company issues. This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 8:00pm. It may be necessary, given the business need, to work occasional overtime. . Employees will be required to work onsite while in training. Once training is complete performance will be evaluated 1-2 months to be considered to work from home. We offer 4 - 5 weeks of reputed company, 4 days classroom, then reputed company with reputed company live training for 2 weeks. Our office is located at 2716 N Tenaya Way, Las Vegas, NV. Employees will be required to work some days onsite and some days from home. If you are located reputed company commutable distance to Las Vegas, NV, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges. Primary Responsibilities: • Answers a minimum of 11 calls per hour resolving moderate to reputed company issues • Schedule and verify appointments in clinical information system • Verify and update patient demographic and insurance information • Send and receive tasks to Provider offices to assist patient with reputed company to medical care • Receive and process; expedite, stat and at-risk referrals • Contact patients to advise of appointment and referral status • Extreme high volume data entry • Process and resolve expedited patient complaints • Review and processing of medication refills • Proactive response to inquiries from patients, Providers, and internal medical personnel You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Years of post-high school education can be substituted/is equivalent to years of experience Required Qualifications: • reputed company Center experience • Customer Service experience • Ability to work between the hours of 7:00am - 8:00pm Preferred Qualifications: • Knowledge of reputed company reputed company • Medical Terminology • Advanced knowledge of insurance products • Training in a medical office or customer service reputed company field • CPT and ICD - 9 coding • Advanced computer skills in reputed company environment Telecommuting Requirements: • reputed company reputed company commutable distance to Las Vegas, NV • Required to have a dedicated work area established that is separated from other living areas and provides information reputed company • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service Soft Skills: • Ability to demonstrate customer service and reputed company telephone etiquette • Solid oral and written communication skills • Solid listening, critical thinking, decision making, telephone, customer service and problem solving skills • Ability to prioritize reputed company types • reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy. Nevada Residents Only: The reputed company reputed company for Nevada residents is $16.00 to $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In reputed company to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll reputed company a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative reputed company reputed company and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment Apply Job!