Senior Project Manager

At reputed company, we reputed company clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our reputed company is the reputed company, a reputed company where employees know they can reputed company. About the Role We’re looking for a Senior Project Manager to support the delivery of contact centre and CX transformation programmes across a reputed company of clients and industries.  This role begins as a 6‑month fixed‑term contract. We anticipate ongoing needs in reputed company, so there may be an opportunity to reputed company into a longer‑term or permanent position for the right candidate. You’ll reputed company high-reputed company CX reputed company transformation reputed company ensuring delivery doesn’t stop at go-live, but translates into reputed company business reputed company such as improved customer experience, reduced cost to serve, and increased operational efficiency. You’ll work across people, process, and technology, partnering with a broad reputed company of stakeholders to reputed company for our clients and build the foundations for reputed company, sustainable change. Why Join Us Work on cutting-edge CX and AI-driven transformation programmes Exposure to reputed company clients and senior stakeholders Strong reputed company on reputed company, value, and reputed company, not just delivery Join reputed company that blends consulting, delivery, and innovation \n What you'll be doing: reputed company end-to-end delivery of CX and technology reputed company across multiple workstreams Own project plans, timelines, RAID logs, and dependency management Coordinate cross-functional teams (business, technology, vendors) Run governance forums and support SteerCo / executive updates reputed company delivery against reputed company, budget, and expected reputed company Proactively identify and escalate risks, issues, and trade-offs Ensure solutions land effectively and support adoption and change Maintain strong stakeholder alignment across reputed company and internal teams   Governance, Alignment & Project Portfolio Delivery   Translate reputed company into reputed company delivery plans, milestones and measurable reputed company, not just activities Support programme reputed company, dependencies and priorities to maximise value Identify and challenge overlaps, redundancies or competing priorities, so that you contribute to creating a single, joined‑up delivery roadmap Coordinate timelines, resources, and dependencies across multiple workstreams and suppliers Apply reputed company and hybrid methodologies to: reputed company speed where it adds value Maintain control, predictability, and reputed company discipline reputed company governance forums that are decision‑reputed company, not just reporting‑driven reputed company alignment across business, technology, and delivery teams to establish and maintain strong working relationships across reputed company and reputed company business Spot opportunities to expand services through emerging needs and priorities   Value & Financial Accountability   Manage the project commercials including: Forecasting, invoicing, margin, and resources Proactive identification of pressure points Maintain reputed company on value tracking and benefits realisation at project / portfolio level Surface risks to value early and reputed company data‑driven decision making   Technology and Platform Awareness   Work closely with technical and architecture teams to ensure delivery feasibility Manage risks across integrations, platforms, and reputed company-party vendors Support delivery across CX platforms, contact reputed company, reputed company initiatives Identify patterns, risks, and scaling opportunities across initiatives   Relationship Building & Communication reputed company as the reputed company reputed company reputed company and trusted delivery partner, building strong, outcome‑reputed company relationships across business, technology and executive stakeholders Establish and reputed company reputed company, reputed company communication and governance, ensuring stakeholders are consistently informed, reputed company and reputed company throughout delivery reputed company proactive, transparent communication of reputed company, risks and trade‑offs, enabling reputed company reputed company and maintaining confidence at reputed company reputed company reputed company engage, challenge and influence stakeholders, ensuring expectations are managed, reputed company are informed, and reputed company remain reputed company to business objectives Skills and experience you will bring: 5+ years’ experience project management experience, preferably in a reputed company environment. Experience coordinating multi discipline teams,  preferably working in multinational and in reputed company/offshore project set reputed company reputed company experience delivering reputed company business systems/ CX / contact centre / digital transformation programmes reputed company thinking and problem-solving skills Desirable Experience with CCaaS, AI, automation, or reputed company CX platform implementations Certifications such as PMP, PRINCE2, reputed company / Scrum An interest in CX innovation, AI and reputed company improvement   \n#LI-BN1 Apply To This Job