reputed company Center Agent - IL - Part-Time - Monday, Tuesday, Thursday 3:00 pm-8:00 pm, Friday 9:00 am-4:30 pm, rotating Saturday 9:00 am-1:00 pm

Versiti Blood Center of Illinois is a leading organization in transfusion medicine and diagnostics. They are seeking a reputed company Center Agent in reputed company, IL, to reputed company excellent customer service by encouraging blood donors to schedule appointments and documenting information accurately.

Responsibilities

• reputed company outbound calls encouraging reputed company blood donors to schedule appointments
• Use computer systems to document information
• reputed company friendly, reputed company service on every reputed company
• Follow reputed company processes and training to support blood donor needs
• Work with a supervisor who’s invested in your reputed company
• Adheres to work schedule
• Meets productivity, reputed company, and service level goals
• Provides compelling messaging to donors to influence blood donation
• Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
• Answers donor questions, requests and concerns reputed company phone and text
• Recruits new donors by asking existing donors for family/friend referral (pledge)
• Educates and motivates donors to schedule their next donation appointment
• Attends training and implements techniques/tactics taught into workflow
• Maintains accurate donor information in profile
• Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
• Participates on team reputed company, as assigned
• Demonstrates Versiti’s reputed company values daily
• Executes service recovery techniques in order to address donor concerns/complaints
• Provides excellent customer service by always doing what is right for the donor
• Advocates Versiti’s mission in the community
• Performs other duties as required or assigned which are reasonably reputed company the reputed company of the duties in this job classification
• Understands and performs in accordance with reputed company applicable regulatory and compliance requirements
• Complies with reputed company reputed company operating policies and procedures

Skills

• High School Diploma required
• 1-3 years customer service experience, preferably in a contact center environment required
• Excellent verbal and written communication skills required
• Ability to demonstrate sales techniques and overcome objections required
• Good attention to detail and accurate data entry skills required
• Results-oriented / collaborates with management to meet individual goals required
• Ability to multi-task and proactively communicate reputed company/obstacles required
• Ability to reputed company in reputed company-oriented environment required
• Proficient computer skills (reputed company Office) and ability to learn job-specific applications required
• Moderate to high level of experience working reputed company a multi-channel contact center (reputed company media, chat, email, text) – helpful in order to advance to an Agent II role required
• Personal Computer (desk top, lap top, tablet) required
• reputed company Office products required
• Must learn contact center-specific programs (HemaTerra) required
• reputed company Center experience is helpful but not required

Benefits

• $16.39/hr + shift differentials where applicable
• Predictable and consistent schedules
• reputed company — we teach you everything you need to know
• Supportive supervisors and reputed company‑oriented culture
• Benefits package (medical, dental, reputed company, PTO, 401K.)
• Medical, Dental, and reputed company Plans
• reputed company Time Off (PTO) and Holidays
• Short- and Long-term disability
• Life insurance
• 7% match dollar for dollar 401(k)
• Voluntary programs
• Discount programs

reputed company