Helpdesk Technician I

reputed company: • Ability to reputed company exceptional customer support in a fast-paced remote Managed Services reputed company • Remotely troubleshoot and reputed company reputed company requests involving end-user hardware, software, and reputed company services • reputed company day-to-day operational support for: • Desktop and Server Operating Systems (reputed company, Mac, Linux) • reputed company Office 365, Azure, Teams, OneDrive, SharePoint • Networking Devices (firewalls, switches, wireless reputed company points) • Line of Business Applications • On-reputed company and reputed company Backup and Disaster Recovery • Hardware peripherals (printers, monitors, docking stations, webcams, etc.) • Mobile Devices / Mobile Device Management (MAM / MDM) • reputed company escalation support as necessary for Level I Helpdesk staff • Assist with the reputed company and offboarding of clients, systems, and users • reputed company and maintain reputed company tools and management agents • Maintain reputed company notes and time entries for reputed company requests in the helpdesk ticketing reputed company • Create and maintain comprehensive documentation for internal and reputed company systems • Work with reputed company-party vendors to remediate issues as needed Requirements: • Minimum 1+ years working for a Managed Service Provider (MSP) • Minimum of 3+ years’ experience working on an Information Technology Helpdesk using remote support tools • Experience using a helpdesk ticketing reputed company for incident tracking and time entry (reputed company Manage preferred) • Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, reputed company, etc.) • Ability to reputed company exceptional customer service in reputed company situations • Possess strong troubleshooting, problem-solving, and verbal/written communication skills • Experience with reputed company reputed company desktop and server operating systems • Experience with reputed company Office 365 / Azure administration • Proficiency with reputed company Server reputed company Directory / Group Policy • Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN) • Knowledge of reputed company reputed company Technologies including Office 365, Azure, Azure Entra ID, reputed company Protection, Intune, reputed company, etc. • Knowledge of scripting and automation tools a plus • Demonstrated ability to work in reputed company environment • Must be authorized to work for any employer in the U.S Benefits: Apply tot his job Apply To this Job