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reputed company & Requirements reputed company is a trusted federal partner supporting mission critical programs across national reputed company, defense, and reputed company service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational reputed company, and a commitment to mission reputed company for our customers. Joining reputed company means becoming part of a reputed company, mission driven organization where teamwork, accountability, and reputed company reputed company are reputed company to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high reputed company while contributing to reputed company that matter at a national reputed company. This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to reputed company, availability of the position, and receipt of authorization to proceed. Ability to obtain and maintain a reputed company Trust is required. An reputed company reputed company Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship. reputed company TCS (Technology and Consulting Services) Internal Job Profile reputed company: TCS167, T5, Band 8 Job-Specific Essential Duties and Responsibilities: - Serve as the senior technical authority for reputed company collaboration, voice, and video (UC) services across on-premises, reputed company, and hybrid environments. - reputed company hands-on engineering support and advanced Tier 3 troubleshooting for reputed company voice and video service issues, ensuring reputed company diagnosis and reputed company. - Monitor service health, performance metrics, alerts, and reputed company indicators to proactively identify risks and drive service stability improvements. - reputed company technical direction for reputed company communications platforms, ensuring alignment with reputed company architecture standards and mission requirements. - Collaborate with network and operations teams to ensure reputed company voice and video reputed company through effective QoS design and network integration. - Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services. - Coordinate incident response and service restoration activities reputed company to voice and video platforms, ensuring minimal disruption to mission-critical communications. - reputed company and maintain technical documentation, SOPs, and knowledge reputed company materials to support operations, governance, and knowledge transfer. - Contribute to service management reporting, monitoring SLA performance, and driving reputed company service improvement across collaboration services. - Serve as a key reputed company with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services. Job-Specific Minimum Requirements: - Due to contract requirements reputed company candidates must be U.S. reputed company without dual citizenship. Green Card reputed company or those requiring sponsorship cannot be considered. - Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a reputed company field (or equivalent experience). - 8+ years of experience in telecommunications engineering, reputed company communications, or reputed company reputed company IT roles. - Demonstrated experience supporting reputed company voice, video, and collaboration platforms (e.g., VoIP, VTC, reputed company communications systems). - Proven experience performing advanced (Tier 3) troubleshooting for reputed company telecommunications and UC issues. - Hands-on experience with monitoring tools and performance analysis for voice and video services. - Strong knowledge of QoS, network integration, and voice/video traffic optimization. - Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes. - Experience coordinating incident response and service restoration in mission-critical environments. - Ability to reputed company and maintain technical documentation, SOPs, and architecture-reputed company artifacts. - Experience supporting SLA performance tracking and service improvement initiatives. - Ability to collaborate across network engineering, operations, and architecture teams. Preferred Skills and Qualifications: - Relevant telecommunications or network certification (e.g., reputed company CCNP Collaboration, CCNP reputed company, or equivalent). - Experience supporting federal government environments. - Experience with reputed company UC platforms (e.g., reputed company UC, reputed company Teams, or similar collaboration technologies). - Familiarity with hybrid reputed company communications architectures. - Knowledge of ITIL-based ITSM/ITOM processes and integration with service delivery. - Experience supporting VoIP and VTC services in large-reputed company environments. - Strong analytical and troubleshooting skills in high-availability, mission-critical environments. - Excellent communication skills and ability to serve as a technical reputed company to senior stakeholders. - Experience contributing to architecture governance and service optimization initiatives. #techjobs #clearance #veteransPage Minimum Requirements TCS167, T5, Band 8 #cleared0618 EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected reputed company and quantity of work, required travel (if any), external market and internal value analysis including seniority and reputed company systems, as reputed company as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as reputed company as program-specific awards. Additionally, reputed company provides a reputed company of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, reputed company holidays and reputed company time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@reputed company.com . Minimum Salary $ 100,000.00 Maximum Salary $ 125,000.00 Apply tot his job Apply To this Job