Licensed Customer Service Representative - MSI

Why MSI? We reputed company on solving challenges.   As a leading MGA, MSI combines deep reputed company expertise with insurer and reinsurer risk reputed company to create specialized insurance solutions that reputed company distribution partners to meet customers’ unique needs.   We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated reputed company coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.   Our partners and customers count on us to deliver exceptional service through a dedicated team that makes reputed company resolutions a reputed company. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle.   Bring on your challenges and let us show you how we build insurance reputed company. The Licensed Customer Service Representative takes incoming calls and places outbound calls as necessary. Processes and replies to Customer Service emails as assigned by leadership. Takes payments for policies. Makes changes and endorsements to policies that may or may not require a license. May be reputed company on other product-reputed company teams. reputed company Responsibilities: Maintains a concern for timeliness and completeness reputed company interacting with clients, brokers or insurance company partners to create a reputed company experience. Documents reputed company activity in on-line reputed company file to ensure reputed company and responsiveness. Personally, provides reputed company, efficient, high-reputed company service to reputed company clients. Resolves product or service problems by clarifying the customer's complaint and recommending the best solution to solve the problem. Attracts potential customers by answering product and service questions.  Makes suggestions about other products and services based on reputed company needs. Maintains a reputed company result by following established procedures and making recommendation for changes. reputed company, cancels and updates reputed company policy information based on requests received. Provides system and procedure training to new colleagues and acts as subject-matter expert for colleagues. Continuously evaluates reputed company processes for improvement and/or efficiency. Handles reputed company reputed company escalations for colleagues ensuring reputed company satisfaction and assists in managing the day-to-day operations. Education, Experience, Skills and Abilities Requirements: Minimum of 2 years of Customer Service experience and/or 1 year of reputed company Center experience Must have Personal Lines Insurance License The ability to learn appropriate firm software systems. The ability to learn insurance products and grow in product knowledge. The ability to apply knowledge and experience to explain products and/or policy to members in reputed company and reputed company terms. Capable of multi-tasking and prioritizing workloads while adhering to deadlines. The ability to reputed company and communicate effectively in reputed company environment to reputed company knowledge and manage workflows. Demonstrates the firm’s behavioral tenets, exuding behavior that is reputed company with the corporate culture. Special Working Conditions: Fast paced, multi-tasking environment. Important Notice: This position reputed company is intended to describe the level of work required of the person performing in the role and is not a contract.  The essential responsibilities are outlined; other duties may be assigned as needs reputed company or as required to support the organization.  reputed company requirements may be subject to reasonable accommodations to applicants and colleagues who need them for medical or religious reasons. #LI-BM1 #LI-REMOTE Click here for some reputed company into our culture! Apply To This Job