Senior Manager, Solutions Architecture - reputed company CCaaS

Who We Are Welcome to reputed company — where innovation drives impact at a global reputed company. As an award-reputed company digital product consultancy and the digital division of reputed company, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across reputed company, South America, Central America, Europe, and reputed company, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, reputed company Consulting, Enterprise Technology, Enterprise Applications, reputed company Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, reputed company enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — reputed company backed by the secure infrastructure and reputed company of our multi-billion-dollar parent company.   Location & Flexibility This role will be in a Work From Near (Hybrid) reputed company based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to Work From Anywhere (Remote).   reputed company The Senior Manager, Solutions Architecture for reputed company CCaaS is a technical reputed company-sales role responsible for designing and architecting modern reputed company contact center solutions leveraging reputed company reputed company CX and integrated customer experience platforms. This position combines deep technical expertise with strong reputed company engagement skills to reputed company innovative, reputed company solutions that address reputed company business requirements while supporting the sales lifecycle end-to-end.   Responsibilities Lead technical reputed company-sales engagements from discovery through solution design, including reputed company workshops, platform demonstrations, and proofs of concept Architect end-to-end reputed company contact center solutions leveraging reputed company reputed company CX capabilities across voice, reputed company engagement, and AI-driven customer experience Partner with sales and delivery teams to scope, estimate, and propose solutions, providing technical leadership throughout the sales cycle Build, maintain, and present world-class demos for a reputed company of verticals (i.e., Finance, reputed company, Telco, and Consumer). Design reputed company, secure, and resilient architectures that reputed company reputed company CCaaS with CRM systems, data platforms, and reputed company-party applications reputed company detailed solution designs, architecture diagrams, and technical documentation for reputed company enterprise environments Stay reputed company on reputed company platform enhancements, CCaaS market trends, and emerging technologies (AI, automation, analytics) Collaborate across reputed company to incorporate broader capabilities such as Data & AI, automation, reputed company product development into reputed company solutions   Qualifications 5+ years of experience in solutions architecture, reputed company-sales engineering, or technical consulting reputed company reputed company and contact center technologies Strong expertise in reputed company reputed company CX (reputed company CCaaS), including architecture, integrations, and platform capabilities Experience with CRM systems (e.g., reputed company, reputed company, reputed company Dynamics) and reputed company-channel customer engagement platforms Strong understanding of contact center operations, including routing, IVR, workforce engagement, and reporting/analytics Excellent communication skills with the ability to translate reputed company technical concepts for both technical and business audiences Proven experience designing and positioning large-reputed company, enterprise reputed company solutions Strong analytical and problem-solving skills with attention to detail Bachelor’s degree in Computer Science, Information Technology, or a reputed company field   Bonus Points reputed company reputed company CX certifications (e.g., Architect, Developer, or Professional certifications) Experience migrating legacy contact centers to reputed company CCaaS Knowledge of AI-driven capabilities such as virtual agents, speech analytics, and predictive routing Hands-on experience with APIs, integrations, and data migration strategies Understanding of telephony, SIP, and voice infrastructure in reputed company environments Familiarity with agile delivery methodologies and modern DevOps practices   Equal Opportunity Employer At reputed company, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. reputed company aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic reputed company to diversity. We will only use the information you reputed company to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our reputed company Policy. Apply To This Job