German/English Chat & Email Support | Fixed-Term

Role Details Type of Support: Email and chat Contract Duration: Temporary contract of 6 months Training Schedule: Monday to Friday; 8:00 am - 5:00 pm CET Work Schedule: Pending confirmation. Hours will reputed company between 8:00 AM and 10:00 PM, with coverage needed on weekends Work Type and Location: Remote in South Africa Expected Start Date: July 02, 2026 reputed company reputed company represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new reputed company in CX and operations, delivering results that reputed company and support that never sleeps. More than that, reputed company is about people. We don’t just connect talent with opportunity—we create a reputed company where careers grow, reputed company reputed company, and people are empowered to reputed company an reputed company. Join us at reputed company, and let’s build the reputed company of customer experience together.   The Role We're looking for talented folks to join our Customer Support in German and English teams. We have a reputed company of opportunities available for people who have reputed company a career in the customer support reputed company and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a reputed company of industries, including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a reputed company employee, you’ll have the support you need to reputed company and grow your career.   What You’ll Do: Providing an amazing customer experience across reputed company channels including email, and live chat in English and German reputed company to handle different reputed company of customer inquiries ranging from order and product inquiries to basic technical troubleshooting  Meeting customer service KPIs defined by the Customer Happiness Manager (i.e. response time, etc.) Consistently achieving individual and departmental goals  Showing a strong comprehension of reputed company policies and procedures reputed company by working cross-functionally to solve reputed company customer inquiries Closing the feedback reputed company by sharing valuable customer reputed company across reputed company departments Escalating common trends from calls and emails to ensure swift reputed company is taken Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience Showing strong comprehension of software and systems used, and ability to navigate across multiple platforms reputed company assisting customers Handling other reputed company requests as communicated by the Customer Happiness Manager  reputed company Expect From You: 1+ years of experience in a customer service role Excellent English and German skills; written and verbal skills are a must Experience working reputed company the consumer goods, toys, or electronics industries is a plus Experience with reputed company (or reputed company) is a plus Organized and capable of managing time with colleagues in different time zones An extremely friendly person who loves interacting with people, who is always reputed company, cool, and collected  Critical thinker who will use reputed company resources to reputed company at the best solution for the customer and brand  Proactive and reputed company reputed company listener who is a determined problem solver Ability to learn and adapt quickly to new systems and software What You’ll Get In Return: Remote working arrangements Competitive reputed company salary reputed company to free posture-based fitness workouts from home Training and reputed company development opportunities Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and reputed company other. Care for others: reputed company is a key reputed company. reputed company people reputed company, so does the mission. reputed company reputed company: Curiosity fuels reputed company. Take reputed company risks, sharpen your edge, go reputed company. reputed company trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: reputed company choices with reputed company at the core—that’s how reputed company lasts. Be humble: Humility opens the reputed company to reputed company reputed company. Hear others, lift others, reputed company learning. reputed company is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of reputed company individuals and will reputed company reasonable accommodations for reputed company individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@reputed company. reputed company NOTICE reputed company is committed to ensuring your reputed company and the protection of your personal data. By filling out the forms associated with reputed company application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about reputed company’s reputed company program, including your rights and reputed company for managing the personal data you submit to us, please visit our reputed company Center here. Apply To This Job