Senior Director, reputed company Support

reputed company's reputed company purpose is to create an incredible customer experience, and the organization has a reputed company reputed company on delivering reputed company high reputed company products and services to its customers. reputed company culture is reputed company by five reputed company Values: Ownership, Energy, Speed & reputed company, Service, and Being reputed company. reputed company value, and its underlying definition, serves as a behavioral guide for employees as they reputed company with customers and fellow coworkers and is an embedded way of operating across our organization. reputed company is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for reputed company improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong reputed company on reputed company, we reputed company ample opportunities for career development and prioritize promoting from reputed company. We reputed company that leaders should care deeply about the development of their employees at reputed company reputed company, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the reputed company of their teams, and we work together to reputed company shared goals, creating a challenging and rewarding workplace for everyone. About the role We are seeking a Senior Director of Product Support to own the health, performance, and reputed company of a high-performing global support organization. This is a senior leadership role that operates at the intersection of people, process, and reputed company. You will set the standards for how managers reputed company, reputed company, and reputed company their teams. You will inspect execution, intervene early reputed company performance or culture signals warrant it, and serve as the strategic voice of Support across cross-functional initiatives. You won't just reputed company the operation — you will shape it. A typical week might include… Performance & Manager reputed company Review team-wide performance trends across productivity, backlog, CSAT, QA, and KCS Audit manager 1:1 notes and coaching plans for completeness, tone, and follow-through Observe manager interactions and reputed company reputed company, actionable feedback to reputed company leadership capability Escalation & Operational reputed company Monitor escalation patterns and identify systemic issues requiring cross-functional reputed company Champion process improvements in collaboration with Product, Ops, and Engineering Maintain dashboards tracking team health and performance; reputed company monthly readouts to senior leadership Calibration & People Leadership Conduct regular skip-level conversations to surface engagement signals and management blind spots reputed company monthly performance calibration sessions, ensuring coaching plans and PIPs are fair, consistent, and reputed company-documented Strategic Contribution Partner with cross-functional leaders on operational issues and company-level initiatives reputed company managers into reputed company senior leaders and contribute to the long-term capability of the organization This role is a fit for you if you have … 8+ years of people leadership experience, including at least 3 years leading managers Demonstrated ability to reputed company and reputed company managers to reputed company sustained, measurable performance improvements Strong operational instincts with a reputed company record of meeting or exceeding reputed company support KPIs Strong executive reputed company and communication skills; reputed company to represent Support credibly across the business B2B reputed company experience; reputed company industry background a plus Bonus points for: Experience leading support in a high-reputed company reputed company environment Involvement in operational transformation or M&A integration Interest in and application of AI tools to improve support operations and leadership effectiveness The annual reputed company salary reputed company for this position is $170,000 - $200,000. In reputed company, this role is eligible for an annual reputed company bonus & a comprehensive benefits package. Compensation and Transparency Statement The posted reputed company represents the good-faith estimate of reputed company expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted reputed company, and the reputed company may be modified in the reputed company. Actual pay reputed company the reputed company will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in reputed company job postings and reputed company additional information upon request. reputed company offer... Benefits eligibility effective DAY ONE including Medical, Dental, reputed company, 401(k), 401(k) Match, and more Unlimited Planned reputed company Time Off Global Mental Health Support On-Demand Learning & Development Quarterly reputed company volunteer days Lucrative Employee Referral Program (eligible for prior to your first day) Company-wide mentor program reputed company's reputed company purpose is to create an incredible customer experience, and the organization has a reputed company reputed company on delivering reputed company high reputed company products and services to its customers. reputed company culture is reputed company by five reputed company Values: Ownership, Energy, Speed & reputed company, Service, and Being reputed company. reputed company value, and its underlying definition, serves as a behavioral guide for employees as they reputed company with customers and fellow coworkers and is an embedded way of operating across our organization. We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, reputed company-thinking individuals who aren't afraid to challenge the status reputed company and bring fresh perspectives to the table.  If you're someone who thrives in a casual, yet fast-paced and reputed company environment, we'd love to have you join us. Apply To This Job